Thema "Re: [English] Speed & Interruptions Chausseestr. 39" in Archiv_Kabel

[English] Speed & Interruptions Chausseestr. 39

Bassma — Mon, 29 Oct 2018 22:07:49 GMT

I have the same problem mentioned here https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/English-Slow-Internet-Connection-du... as I am a resident in the same building complex and it only gets worse, I learn that there is a discount or option to terminate the contract, please advise.

Thanks,

Bassma

Re: [English] Speed & Interruptions Chausseestr. 39

Stephan — Tue, 30 Oct 2018 20:28:21 GMT

Hi Bassma,

we need to take a closer look. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message. And please also answer the questions we asked you in your old thread.

Regards

Stephan

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Tue, 30 Oct 2018 22:28:42 GMT

replied, thanks

Re: [English] Speed & Interruptions Chausseestr. 39

Stephan — Wed, 31 Oct 2018 18:04:57 GMT

Hi Bassma,

thanks for the pm.

In the building details ist noted, that the previous issues were already fixed.

Can you please do some speed tests at these times? Please not per wifi.

Regards

Stephan

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Sun, 04 Nov 2018 13:51:23 GMT

here you go, my contracted speed is 400 MB/s , now i get a connection with this speed [earlier it wasn't there for half an hour]

Re: [English] Speed & Interruptions Chausseestr. 39

Stephan — Mon, 05 Nov 2018 18:35:10 GMT

Hi Bassma,

can you please do a few more tests, please at different times? Thank you.

Regards

Stephan

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Tue, 13 Nov 2018 20:45:17 GMT

Different times [morning, afternoon and night[] , as you can see at best you can get 5% of the contracted speed, i ssufferred from many interruptions lately and the neighbours are comlpaining heavily as well

Re: [English] Speed & Interruptions Chausseestr. 39

Stephan — Fri, 16 Nov 2018 09:57:34 GMT

Hi Bassma,

thanks for the tests.

I also got some more info that extension work has been scheduled at your address. The completion of the work is planned for January. Until then I can give you a credit.

You will find the discount on your next invoice.

Regards

Stephan

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Sat, 24 Nov 2018 22:04:47 GMT

Hi Stephan ,

Thanks for your message , can you please also guide me to how premature the contract due to these speed interruptions , it is only gettign worse and I can make proper use of the internet now.

on other note how much credit woudl be given , will it be enough to buy at least some surfing sticks ?

Thanks,

Re: [English] Speed & Interruptions Chausseestr. 39

Stephan — Tue, 27 Nov 2018 15:34:10 GMT

Hi Bassma,

the credit amounts to 50% of the monthly fee from October to January, i.e. over four months. The total is 39,98 Euro.

As I wrote before, there's some work going on at your address. If things still don't get any better, we can forward your request for premature contract termination to our complaint management.

Regards

Stephan

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Mon, 04 Feb 2019 10:12:24 GMT

Hi Stephan,

Can you please check the status of it now ? on other note i want to reduce my contracting speed to be 100 MB/s after the first 12 month of the 400 MB/s expires.

Re: [English] Speed & Interruptions Chausseestr. 39

Lars — Wed, 06 Feb 2019 12:30:01 GMT

Hi Bassma,

unfortunately, the finishing works are more complex than planned. According to the current status, it will take until next year. I'm sorry that I don't have any better news. How would you like to proceed?

Best regards

Lars

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Wed, 06 Feb 2019 12:50:12 GMT

Thanks for the update, what are the options available?

Re: [English] Speed & Interruptions Chausseestr. 39

Manu — Fri, 08 Feb 2019 09:54:45 GMT

Hi Bassma,

I'll be talking to my colleagues in complaint management. I will then send you their offers via PM.

Best Regards, Manu

Re: [English] Speed & Interruptions Chausseestr. 39

Wallace — Tue, 04 Jun 2019 12:29:54 GMT

Hey Bassma,

there should only be bandwidth restrictions in the late evening hours. Can you confirm that?

Regards

Wallace

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Tue, 04 Jun 2019 16:26:40 GMT

Bandwidth speed reduction also happens int he morning , specially in the weekends.

one time I couldn't work from home cause of it

Re: [English] Speed & Interruptions Chausseestr. 39

Wallace — Wed, 05 Jun 2019 11:33:31 GMT

Hi,

According to the system, the expansion work will probably continue until the beginning of 2020.

Regards

Wallace

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Wed, 05 Jun 2019 16:50:22 GMT

Hi Walllace,

thanks for that, would like to practise my right for premature termiantion then.

best

Re: [English] Speed & Interruptions Chausseestr. 39

Wallace — Thu, 06 Jun 2019 09:01:14 GMT

Hey,

Would switching to DSL be an alternative for you? We offer you up to 250Mbit/s.

Regards

Wallace

Re: [English] Speed & Interruptions Chausseestr. 39

Bassma — Thu, 20 Jun 2019 16:45:41 GMT

Hi ,

Sorry for late reply , I am not interested in switching to DSL , please terminate it.

Thanks