Thema "Re: Cancel my contract" in Archiv_Kabel

Cancel my contract

norefle — Wed, 30 Jan 2019 04:51:09 GMT

Hi,

I've tried to cancel my contract via the form on myvodafone and been redirected here (sic!).

Please, cancel my internet (used to be Kabel Deutschland) and phone contracts Family Red M.

P.s.: where do I post contract's details? Doing it in a public forum thread sounds odd.

Cheers,

Dmitry

Re: Cancel my contract

Stephan — Wed, 30 Jan 2019 16:48:57 GMT

Hi norefle,

you were referred to this forum because we also offer English customer support here.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Cancel my contract

norefle — Thu, 31 Jan 2019 05:10:07 GMT

Hey Stephan,

Thank you for a quick response.

Great that you have English customer support.

I sent you the private message as you requested.

Cheers,

Dmitry

Re: Cancel my contract

Grit — Fri, 01 Feb 2019 07:25:21 GMT

Hello Dmitry,

i still need the new address. The termination of the cable contract is only possible according to the Telecommunications Act (termination + 3 months). Your contribution is here, I don't need a proof. Your wish to terminate the contract by 28.02.2019 can therefore not be fulfilled.

You also have to send your mobile phone customer data. I will then pass this on to a colleague who will take care of it. I can only help you with the cable contract.

Please send me the remaining data in a private message. Important: Afterwards you have to report back in the post.

Regards

Grit

Re: Cancel my contract

norefle — Fri, 01 Feb 2019 13:17:53 GMT

Hey Grit,

Done.

P.s: The system with double messaging is very annoying 😞 But I understand it's not your idea after all.

Cheers,

Dmitry

Re: Cancel my contract

Thomas — Sat, 02 Feb 2019 15:54:59 GMT

HI norefle,

we handled the termination for the cable contract. You'll get a confirmation.

We will then hand it over to the mobile phone area. The colleagues then take care of everything else.

Regards

Thomas

Betreff: Cancel my contract

Kira — Sat, 02 Feb 2019 18:04:56 GMT

Hi norefle,

as requested we cancelled both mobile contracts in due time.

Best regards

Kira

Betreff: Cancel my contract

norefle — Mon, 01 Jul 2019 01:06:25 GMT

Hey,

I'm still getting bills for the phone contract, and "my vodafone" page shows that the contract will be stopped in August. Even though I initially requested the cancellation in December and got the confirmation in February that the last day would be May 29th.

Can you please check it for me?

Cheers,

Betreff: Cancel my contract

Lars — Mon, 01 Jul 2019 15:15:51 GMT

Hi norefle,

please create your own thread for your request. We will then get in contact with you.

Best regards

Lars

Betreff: Cancel my contract

norefle — Mon, 01 Jul 2019 23:57:32 GMT

Hey Lars,

What do you mean own thread? This is the thread I've created to cancel my contract, and it hasn't been cancelled yet.

I intentionally put it here to highlight, that the contract I've asked to cancel and got confirmed is still opened and charging me bills.

Cheers,

Betreff: Cancel my contract

Lars — Tue, 02 Jul 2019 14:38:48 GMT

Hi norefle,

I'm sorry, I made a mistake

The cable contract was terminated on 29.05.2019. Now there was one last bill in June with a credit of 4,26 Euro.

Do you mean the cable contract or the mobile phone contract?

Best regards

Lars

Betreff: Cancel my contract

norefle — Fri, 05 Jul 2019 12:53:15 GMT

Hey Lars,

No worries.

I guess it's a bill for a mobile phone contract. It arrived on June 24 for 44.99 Euro (invoice number: ***). However, I was told that all my contracts would end in May.

Cheers,

Dmitry

EDIT: @norefle invoice number deleted. Regards Stephan

Betreff: Cancel my contract

DanyG — Fri, 05 Jul 2019 12:58:09 GMT

Hi Dmitry,

your mobile contracts will end in August as you signed them in August with a running time of minimum 24 months. After these 2 years, the contracts prologed for further 12 months and so the next possbile cancellation date is in August.

BR,

Dany

Betreff: Cancel my contract

norefle — Tue, 09 Jul 2019 00:51:08 GMT

Hey Dany,

I'm a bit confused.

First of all, I did not get any confirmation for the extended contract last August. I left Germany in September, hence I would have cancelled it back then.

Second of all, I have not used my phone for more than half a year. I have no longer a resident of the country.

And the last, I got an email in February confirming that all of my contracts would be stopped in May (see the attached screenshot).

Have I got a wrong impression?

Cheers,

Dmitry

Betreff: Cancel my contract

DanyG — Tue, 09 Jul 2019 11:41:48 GMT

Hi Dmitry,

we received your cancellation request for the mobile contracts in February and so we set the termination to the next possible date in August. We don't offer an earlier termination of mobile contracts when you leave Germany.

The document you have attached belongs to your cable contract.

BR,

Dany