Thema "Re: Falsche Rechnung" in Archiv_Kabel

Falsche Rechnung

Zuzana — Thu, 13 Jun 2019 10:57:04 GMT

Hi,

I have "Mobile & Euro-Flat" programe and in my last invoice I was asked to pay for phone calls I made from the flat line in Germany to a flat line number in Slovakia. I contacted the call center and they could not help me. How should I proceed? Thank you for answer.

Zuzana

Re: Falsche Rechnung

Lars — Fri, 14 Jun 2019 07:27:25 GMT

Hi Zuzana,

had you called that number before and it wasn't charged before? It is also not a special phone number? Have you checked the customer portal to see if the Mobile and Euro Flat still exists as a booked option?

Best regards

Lars

Re: Falsche Rechnung

Zuzana — Mon, 17 Jun 2019 07:22:03 GMT

Hello Lars,

it is first time this month that Vodpahone charged for that number, it is a landline number to Slovakia.

In my contract I have Mobile & Euro Flat for the length of my contract, this is written in my invoice:

"Mobile & Euro-Flat 24 x 0 Euro ". I do not believe they could just start to charge me without any notice.

Zuzana

Re: Falsche Rechnung

Lars — Mon, 17 Jun 2019 14:30:44 GMT

Hi Zuzana,

please send me your customer number, name, address and date of birth by private message. I take a look at it. Please contact me here in the thread as soon as you have sent the PM.

Best regrads

Lars

Re: Falsche Rechnung

Zuzana — Mon, 17 Jun 2019 15:28:47 GMT

I have sent you the PM.

Re: Falsche Rechnung

Lars — Mon, 17 Jun 2019 16:55:52 GMT

Hi Zuzana,

I took a look at it.

I see the usage fees on the invoice, but you have not ordered an itemized bill. So I can't draw any conclusions about the calls.

You have already called the numbers before and they were not charged?

Best regards

Lars

Re: Falsche Rechnung

Zuzana — Fri, 21 Jun 2019 13:59:40 GMT

Hello Lars,

I have just sent you printscreen of the numbers I called in a private message. Please have a look.

Zuzana

Re: Falsche Rechnung

Zuzana — Tue, 25 Jun 2019 06:24:30 GMT

Hello Lars,

could you help me?

Zuzana

Re: Falsche Rechnung

Stephan — Tue, 25 Jun 2019 07:48:05 GMT

Hi Zuzana,

unfortunately there was an error in our billing system. This caused calls to be charged that are actually covered by the flat rate.

The calculated calls will be credited to you.

Regards

Stephan

Re: Falsche Rechnung

Zuzana — Wed, 03 Jul 2019 14:51:15 GMT

Hallo Lars,

my last invoice from July does not make sense again. I was charged again for 4 phonecalls to Slovakia for 7,42 Eur and as a Korrektur for the previous invoice I got 10 Euro while it should be 8.91 Euro.

Zuzana

Re: Falsche Rechnung

Zuzana — Wed, 03 Jul 2019 15:54:19 GMT

Sorry Stephan, I did not realize that answer was not from Lars.

Re: Falsche Rechnung

Stephan — Wed, 03 Jul 2019 19:22:51 GMT

Hi Zuzana,

last time I had credited you with 10,- Euro for the June bill. The credit was for the calls, which were calculated up to then.

For the calls calculated on the July bill you also get another credit from me.

Regards

Stephan

Re: Falsche Rechnung

Zuzana — Thu, 04 Jul 2019 07:27:48 GMT

Hallo Stephan,

thank you for explanation.

Zuzana

Re: Falsche Rechnung

Stephan — Sat, 06 Jul 2019 05:50:14 GMT

No problem. Your're welcome.

Do you have any further qusestions?

Regards

Stephan