Thema "Betreff: Cancel contract" in Archiv_Kabel

Cancel contract

akono — Tue, 22 Jan 2019 18:08:50 GMT

Hi,

I want to cancel my internet/phone contract. I talked to one of the support team by email and he said to write here in this forum to cancel the contract.

What I should provide to cancel my contract?

Thanks.

Betreff: Cancel contract

reneromann — Tue, 22 Jan 2019 20:07:15 GMT

It depends which kind of contract you have and why you want to cancel.

In general, you may cancel your contract by sending a written cancellation note in German (as German is the sole contractual language) to the appropriate address - either by postal service -or- by using the contact form. This has to be done usually one [in case of an inital runtime of 12 months] or three months [in case of an initial runtime of 24 monts] in advance to the end of your contractual term.

This is the "regular" war and needs no other reasons...

In case of a premature cancellation, you have to send appropriate documents prooving that you are moving to an area where your contract cannot be fullfilled. In that case, your contract will be cancelled by the date you move or the date of your cancellation being received (the later of the two counts) plus 3 months. But this only applies to landline contracts - in contrast, mobile contracts CANNOT be cancelled prematurely!

Re: Cancel contract

Stephan — Wed, 23 Jan 2019 11:23:17 GMT

Hi akono,

welcome to our forum.

You have already received the basic information. Do you need any other help?

Regards

Stephan

Re: Cancel contract

akono — Sun, 03 Feb 2019 19:08:22 GMT

Hi,

I am moving to an apartment wich already has Vodafone internet and I cannot cancel that, so that's why I want to cancel my own internet contract.

Is it possible or still onlye 3 months in advance in this case?

Re: Cancel contract

Thomas — Mon, 04 Feb 2019 20:15:29 GMT

Hi akono,

please send us your customer number, name, date of birth old and new address in a private message.

After that please reply again here in the post.

Regards

Thomas

Re: Cancel contract

akono — Tue, 05 Feb 2019 18:59:38 GMT

Hi Thomas,

I am trying to send the private message but I am facing with this error and I cannot fix that:

"You have reached the set for sending private messages limit. Please try again later."

Is there any other way to send private message to you?

Thanks.

Re: Cancel contract

akono — Tue, 05 Feb 2019 19:01:40 GMT

Hi Thomas,

I solved it. I sent the private message to you.

Thanks

Re: Cancel contract

Thomas — Thu, 07 Feb 2019 13:48:17 GMT

Hi akono,

i've already answered. Data is still missing.

Regards

Thomas

Betreff: Cancel contract

akono — Thu, 07 Feb 2019 13:59:01 GMT

I sent you back the complete addresses.

Best

Betreff: Cancel contract

Thomas — Fri, 08 Feb 2019 15:36:21 GMT

Hi akono,

you can take the contract to the new address. An early termination is not necessary in this case. Are you moving to one of our contractual partners?

Regards

Thomas

Betreff: Cancel contract

Adriano2 — Fri, 08 Feb 2019 16:50:23 GMT

Hi Thomas,

Sorry, I might be unclear when I wrote my problem...

So I am moving to an apartment which already has Vodafone internet (from the tenant who is living here, not mine internet). She doesn't want to cancel her contract for personal reasons. Also, this apartment has only one TV cable connector, and it's already used by the modem from the tenant.

So I cannot use my own Vodafone internet because:

1) I have no extra cable connector available to plug my modem on the wall

2) The apartment already has Vodafone Internet

In this case, can I cancel my contract or I can only cancel by 3 months in advance before my contract expires?

Thanks and sorry to not be fully clear on the description of my problem before.

Betreff: Cancel contract

Grit — Sat, 09 Feb 2019 18:35:26 GMT

Hello Adriano2,

then the contract can only be terminated including the 3 months. Are you akono? If so, please continue to use the other account, otherwise we have no reference to your data.

Regards

Grit

Betreff: Cancel contract

akono — Sun, 24 Feb 2019 15:52:47 GMT

Hi,

Yes, I am akono. For some reason I couldn't login with this account.

So I want to move the internet to my new address because I can't cancel. How can I do this?

Tks.

Betreff: Cancel contract

Thomas — Tue, 26 Feb 2019 06:41:32 GMT

Hi akono,

we can handle the move for you. When exactly do you move?

Regards

Thomas

Betreff: Cancel contract

akono — Wed, 27 Feb 2019 18:22:56 GMT

Hi Thomas,

I already moved. I am living on the new apartment since 1st of February.

I will send my new address in a private message, ok? The subject is "Cancel contract - New address"

Thanks

Betreff: Cancel contract

Thomas — Fri, 01 Mar 2019 06:50:43 GMT

Hi akono,

the move has been processed. You will also receive a confirmation.

Regards

Thomas

Betreff: Cancel contract

akono — Mon, 01 Jul 2019 17:54:01 GMT

Hi,

I would like to know if I can already cancel my contract. I really don't want the internet anymore since I am not using it at all.

Thanks

Betreff: Cancel contract

Stephan — Tue, 02 Jul 2019 13:50:21 GMT

Hi akono,

yes you can cancel your contract to the end of the contract term.

You'll get a written confirmation for that.

Regards

Stephan

Betreff: Cancel contract

akono — Tue, 02 Jul 2019 18:18:14 GMT

Thank you. I will wait for the letter then.

Betreff: Cancel contract

Stephan — Wed, 03 Jul 2019 13:56:32 GMT

You’re welcome. Any further questions?

Regards

Stephan