Thema "New Internet Kabel - Router LED blinks RED - No Internet" in Archiv_Kabel

New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Fri, 21 Jun 2019 20:15:20 GMT

Hello Vodafone Community,

I have subscribed to a Red Internet & Phone Young 100 Cable on June 8th, 2019 in a Vodafone Shop.

The router arrived on June 21th, 2019.

I have setup the router and the INTERNET LED started to blink RED immediately (WLAN is working). I waited a few hours and then tried the following:

Power reset
Factory reset
Use another coaxial cable
Changed my wall socket

INTERNET LED still blinking RED and thus no Internet...

On the overview page of the router is indicated that DOCSIS is offline.

No IPv4 adress is setup (0.0.0.0)

Here is the DOCSIS status page:

Downstream:

0 | SC-QAM | | UNSUPPORTED | | | NO

Plus another 24 identical rows...

Upstream

Nothing

Here are more information.

Contract: Red Internet & Phone Young 100 Cable
Router/Modem: Vodafone TG3442DE
- Firmware Version: AR01.01.117.01_091718_70.PC20.10
- Hardware Type & Version: 7

What shall I do ?

Thanks in advance, kind regards,

Bye.

PS: Sorry for writing in english, my german is not good enough for the complexity of the topic...

Re: New Internet Kabel - Router LED blinks RED - No Internet

Tobias — Sat, 22 Jun 2019 13:54:34 GMT

Hey,

all good 😉 I can have a look at the connection 🙂 Could you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regard

sTobias

Re: New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Sat, 22 Jun 2019 14:23:49 GMT

Hi Tobias,

I have sent you the private message with the required information.

Thanks for the support 🙂

Kind regards.

Re: New Internet Kabel - Router LED blinks RED - No Internet

Tobias — Sat, 22 Jun 2019 16:17:09 GMT

Hey,

thanks for the data, i would like to send you a technician, could you give me a mobilenumber where the technician could contact you? 😉

Please via PN.

Regards

Tobias

Re: New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Sat, 22 Jun 2019 16:27:03 GMT

Hi,

Done via PN:)

So he will contact me to schedule an appointement I guess ?

Thanks for the support!

Kind regards.

Re: New Internet Kabel - Router LED blinks RED - No Internet

Tobias — Sat, 22 Jun 2019 17:33:15 GMT

Hey,

yeah exactly, he will contact you to find an schedule 🙂

Regards

Tobias

Re: New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Tue, 25 Jun 2019 07:24:07 GMT

Hi Tobias,

Yesterday morning Cable Way AG called me but I unfortunately missed it.... I have been trying to reach them every hour since but without success. I always have the waiting music going on until communication stops.

If you have a way to reach them it would be great. For the appointment anytime is good. The sooner the better. I will manage to be there.

I send you via PN some information that may be useful.

Kind regards.

Re: New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Tue, 25 Jun 2019 07:34:42 GMT

Speaking of the devil...
They just reached me. Technician comes on Thursday.

Sorry for the disturbance.
Kind regards.

Re: New Internet Kabel - Router LED blinks RED - No Internet

Tobias — Tue, 25 Jun 2019 08:28:34 GMT

Hey,

great haha, let me please know when the technician was on your side 🙂

Regards

Tobias

Re: New Internet Kabel - Router LED blinks RED - No Internet

StarMan — Mon, 01 Jul 2019 16:47:19 GMT

Hi,

The technician came on Thursday and we found out that when the flat was renovated, people forgot to reconnect the cables...

Everything is fine now 🙂

Thanks again for the support, you can close the topic.

Kind regards

Re: New Internet Kabel - Router LED blinks RED - No Internet

Tobias — Tue, 02 Jul 2019 17:49:19 GMT

Hey @StarMan,

thanks for your feedback! So, im gonna close this thread then, when you got another problem just contact us here then! 🙂

Regards

Tobias