Thema "Re: Cable modem reboots every day" in Archiv_Kabel

Cable modem reboots every day

nkultashev — Wed, 19 Jun 2019 13:28:22 GMT

I have a problem with my cable modem. Almost every day it reboots one or more times.

Shall I replace a modem?

Please help.

Re: Cable modem reboots every day

Manu — Thu, 20 Jun 2019 10:42:34 GMT

Hi nkultashev,

Can you please give us more info?

When does the modem reboot? Does it turn off completely?

Since when does this happen?

Which modem do you have?

Best Regards, Manu

Re: Cable modem reboots every day

nkultashev — Wed, 26 Jun 2019 09:21:12 GMT

Thank you for your answer, Manu.

And sorry for a long delay...

When does the modem reboot? Does it turn off completely?

It can reboot at any time. I don't see any regularity. The modem does not turns off, but just reboots.

Sometimes it can reboot many times in a row at an interval of 10-15 minutes.

Since when does this happen?

Started few weeks ago. I can't tell the exact date.

Which modem do you have?

Model No: TG3442DE

Thank you, Nick

Re: Cable modem reboots every day

Manu — Thu, 27 Jun 2019 06:27:00 GMT

Hi Nick,

please send me your name, address, date of birth and customer number in a PM. I like to look at the connection.

Please let me know again when the message is out.

Best Regards, Manu

Re: Cable modem reboots every day

nkultashev — Thu, 27 Jun 2019 13:34:12 GMT

Manu,

I have send a private note to you.

BTW, I don't have reboots for last few days (nothing was changed in the modem config).

Re: Cable modem reboots every day

Manu — Fri, 28 Jun 2019 10:21:34 GMT

Hi nkultashev,

Thanks for your message.

At the moment everything looks ok so far, only one downstream channel has a too low level.

You said there have been no reboots lately. Do you want to watch it over the weekend? Maybe it was just a temporary disturbance.

Best Regards, Manu

Re: Cable modem reboots every day

nkultashev — Fri, 28 Jun 2019 08:50:40 GMT

Manu,

I hope it was a temporary disturbance. I will update the thread if I'll notice new reboots.

Thank you for help.

Nick

Re: Cable modem reboots every day

Manu — Fri, 28 Jun 2019 10:21:17 GMT

Hi nkultashev,

ok, let's watch this for a week and you'll let me know.

Have a nice weekend.

Best Regards, Manu