Thema "Re: Complaint (Canceling contract as moving abroad )" in Archiv_Kabel

Complaint (Canceling contract as moving abroad )

Tom2019 — Tue, 25 Jun 2019 18:22:08 GMT

Hi,

I have already terminated the internet contract (DSL) with your company. On May 14th, I wote a letter to your company to terminate the contract. On May 15th, I sent the modem back to your Company by DHL Express. On May 16th I moved to another country and will no longer live in my old apartment in Germany. But yesterday(25.06.2019) your company charged me one month of internet fee, which is knew by me from my Bank App. I already paid one month of internet fee at the end of last month. I do not know why. I would like to know whether your company have really terminated my internet contract.

I do not know the Online-Registrierungscode. I only know my customer number. I also have the emailbox in which I can receive emails from your company from time to time. So can you help me to solve this problem?

If you need more information please tell me.

Best regards

Betreff: Complaint (Canceling contract as moving abroad )

Mav1976 — Wed, 26 Jun 2019 08:46:34 GMT

Hi @Tom2019,

did you also send a copy of your deregistration certicate with your termination? There is special termination right (TKG §46, Abs. 8). But you have to pay the normal fee for 3 month furthermore (German law).

Re: Complaint (Canceling contract as moving abroad )

Michi — Wed, 26 Jun 2019 09:15:26 GMT

Hi Tom2019,

please send me a PN with your customer number.

Just click on my avatar and then click "Sende eine private Nachricht."

Then I'll have a look.

Best regards

Michi

Re: Complaint (Canceling contract as moving abroad )

Tom2019 — Wed, 26 Jun 2019 09:45:56 GMT

Hi Michi,

sorry, can you tell me what PN exactly is?

Best regards

Jianyong Chen

Re: Complaint (Canceling contract as moving abroad )

DSS1 — Wed, 26 Jun 2019 10:27:35 GMT

@Tom2019

PN = persönliche Nachricht = pm = personal message. 😉

Betreff: Complaint (Canceling contract as moving abroad )

Tom2019 — Wed, 26 Jun 2019 15:13:10 GMT

Hi Michi,

when I opened the internet account from your company last year, the worker in Vodafone shop told me that I can stop the contract at any time without any reason. For example, If I want to stop the contract in the coming month, I just need to write the letter to tell your company before the coming month. Is it not true, right?

Best regards

Jianyong Chen

Re: Complaint (Canceling contract as moving abroad )

Michi — Thu, 27 Jun 2019 10:12:07 GMT

Hi Jianyong,

I'm sorry, I meant PM (personal message).

Is it about DSL or cable?

The procedure you were told is not correct. I think there is a musunderstanding.

Every DSL contract (landline connection) has a minimum contract duration (usually 24 months) and a notice period (usually 3 months to the end of the contract).

If you move abroad, you have a special right of termination.

The contract must be terminated in writing. The new address, the moving date and the reference to moving abroad must be stated.

The legal notice period for special termination rights is 3 months.

Best regards

Michi

Re: Complaint (Canceling contract as moving abroad )

Tom2019 — Thu, 27 Jun 2019 10:00:20 GMT

Hi Michi,

I have sent a Personal Message to you with my costomer number. Could you help me to check whether my house internet account of Vadafone has been closed really. Thank you!

Best regards

Jianyong

Re: Complaint (Canceling contract as moving abroad )

Stephan — Thu, 27 Jun 2019 11:04:45 GMT

Hi Tom2019,

since it's a cable contract, I'll take your thread from here. I'll close you other thread and change the board here.

We got your cancellation letter in May. The contract was then terminated at the end of the regular term in 2020. As you now live abroad, I will adjust the termination.

Based on your letter I will adjust the notice to 13.08.2019.

Regards

Stephan

Re: Complaint (Canceling contract as moving abroad )

Tom2019 — Thu, 27 Jun 2019 11:49:27 GMT

Hi Stephan,

So you meant I still needed to pay the internet fees until 13.08.2019, right? Do I need to do anything else for the termination of the contract? Thank you.

Best regards

Re: Complaint (Canceling contract as moving abroad )

Stephan — Thu, 27 Jun 2019 12:56:58 GMT

Hi Tom2019,

yes, that's right. According to the Telecommunications Act, the contract ends three months after your move. Unfortunately, we cannot change that.

But the contract is cancelled and you don't have to do anything else.

Regards

Stephan

Re: Complaint (Canceling contract as moving abroad )

Tom2019 — Fri, 28 Jun 2019 09:14:16 GMT

Hi Stephan,

OK, I have received the letter of cancellation confirmation from your company. Thank you!

Best regards