Thema "Betreff: Cancelling Contract - contract end date and general assistance" in Archiv_Kabel

Cancelling Contract - contract end date and general assistance

ABowie — Tue, 18 Jun 2019 19:03:26 GMT

Hi,

I have a cable contract with vodaphone for internet. I filled out the online form to end the contract (3 months prior to the date that I will move back to Canada). Recently I recieved two letters in the mail. One of them notes the contract end dates as Nov 28th, which is 3 months after I leave the country. What is the reason for being charged the additional 3 months? Is this normal?

In the second letter there is a telephone number that I am supposed to call but unfortuneately I do not speak much German. Vodaphone tried to call me a few times as well and I just couldn't understand what the individuals were saying. Does anyone know if there is any way to get this info from someone online?

Thanks in advance,
AW

Betreff: Cancelling Contract - contract end date and general assistance

Díaz_de_Vivar — Wed, 19 Jun 2019 06:41:50 GMT

Hi @ABowie

One of them notes the contract end dates as Nov 28th, which is 3 months after I leave the country. What is the reason for being charged the additional 3 months? Is this normal?

Yes, this is correct. Time starting is the day, you leave germany.

Re: Cancelling Contract - contract end date and general assistance

Thomas — Wed, 19 Jun 2019 06:50:04 GMT

Hi ABowie,

the three-month deadline is correct. It begins on the day of the move and is regulated by law.

Regards

Thomas