Thema "Re: Massive packet loss" in Archiv_Kabel

Massive packet loss

Vasya — Mon, 08 Oct 2018 14:46:27 GMT

Hello!
I have a problem with Internet connection, it's just insane!

I signed a contract with Vodafone this September.
My PC and game console are connected to modem with cable, NOT wifi.
Line looses from 5 to 25 percent of packets. Sometimes it's impossible to make calls with messengers or play online games.

I sent a request to technical support on 14th September, attached info, statistics, etc.
After a MONTH it answered that can't help me because I wrote my question in English. And send me to this forum.
Can someone help me please?

Vodafone Dialog ID: xxxxxxx
Kabel Deutchland Nachricht Referenznummer xxxxxxx

Edit: Dialog/Referenz-ID deleted. Boris

Re: Massive packet loss

ERFD — Fri, 12 Oct 2018 17:35:25 GMT

Hello Vasya,

can you please provide us with your tests? Then we will be happy to see how we can remove your restrictions. I need your customer number and address by private message.

Greetings Fred

Re: Massive packet loss

Vasya — Sat, 20 Oct 2018 18:38:57 GMT

Hello Fred

Statistics which I received right now:

ping -n 20 google.com

Packet exchange with google.com [173.194.76.138] with 32 data bytes:
Reply from 173.194.76.138: bytes = 32 time = 190ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 155 ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 83ms TTL = 42
Timed out request.
Reply from 173.194.76.138: bytes = 32 time = 133ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 141 ms TTL = 42
Timed out request.
Reply from 173.194.76.138: bytes = 32 time = 98 ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 105ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 108 ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 223ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 120ms TTL = 42
Timed out request.
Reply from 173.194.76.138: bytes = 32 time = 133ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 74ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 81ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 97ms TTL = 42
Timed out request.
Reply from 173.194.76.138: bytes = 32 time = 104 ms TTL = 42
Reply from 173.194.76.138: bytes = 32 time = 128ms TTL = 42

Ping statistics for 173.194.76.138:
    Packets: sent = 20, received = 16, lost = 4
    (20% loss)
Approximate round-trip time in ms:
    Minimum = 74 msec, Maximum = 223 msec, Average = 123 msec

Re: Massive packet loss

ERFD — Mon, 29 Oct 2018 07:34:12 GMT

Hello Vasya,

there is already a trouble ticket from 8.10.2018. You are restrictions only in the evening? This is how the ticket was categorized. I would rather assign this to the error rate in the upstream.

Best regards Fred

Re: Massive packet loss

Vasya — Wed, 20 Mar 2019 07:22:57 GMT

Hi Fred,

So, it's been 5 months passed since the ticket 003-*******/** was opened. For some time it was better, but today I'm just insane, I can't do anything, sometimes just even open simple web-pages (!!!). Take a look at this beautiful statistics:

C:\Users\User>ping google.com -n 20

Ping wird ausgeführt für google.com [172.217.17.46] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung.
Antwort von 172.217.17.46: Bytes=32 Zeit=231ms TTL=54
Antwort von 172.217.17.46: Bytes=32 Zeit=88ms TTL=54
Antwort von 172.217.17.46: Bytes=32 Zeit=122ms TTL=54
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Antwort von 172.217.17.46: Bytes=32 Zeit=85ms TTL=54
Antwort von 172.217.17.46: Bytes=32 Zeit=135ms TTL=54
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Antwort von 172.217.17.46: Bytes=32 Zeit=194ms TTL=54
Antwort von 172.217.17.46: Bytes=32 Zeit=123ms TTL=54
Zeitüberschreitung der Anforderung.
Antwort von 172.217.17.46: Bytes=32 Zeit=144ms TTL=54
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Antwort von 172.217.17.46: Bytes=32 Zeit=174ms TTL=54

Ping-Statistik für 172.217.17.46:
    Pakete: Gesendet = 20, Empfangen = 9, Verloren = 11
    (55% Verlust),
Ca. Zeitangaben in Millisek.:
    Minimum = 85ms, Maximum = 231ms, Mittelwert = 144ms

Can you do anything with this PLEASE?

Edit: please do not post any personal (customer) information

Re: Massive packet loss

ERFD — Fri, 22 Mar 2019 13:06:52 GMT

Hello, Vasya,

can you please answer my question from October? Are the restrictions only in the evening?

Best regards Fred

Re: Massive packet loss

Vasya — Sat, 23 Mar 2019 08:29:04 GMT

Hi Fred,

Just checked this morning - from 10% to 20% packages lost. But in the evening much more

Re: Massive packet loss

ERFD — Tue, 26 Mar 2019 14:00:12 GMT

Hello, Vasya,

where do the packet get loss? In our network? Outside? Or from your device to the modem?

Best regards Fred

Re: Massive packet loss

Vasya — Tue, 26 Mar 2019 14:03:50 GMT

Hi Fred

In your network. My PC and game console both connected to modem with cables. Both looses packets to different web-sites and services.

Re: Massive packet loss

Wallace — Thu, 28 Mar 2019 07:48:25 GMT

Hi Vasya,

Can you please start a ping plotter, set the interval to 2.5 seconds and post the result here?

Regards

Wallace

Re: Massive packet loss

Vasya — Thu, 28 Mar 2019 21:13:36 GMT

Re: Massive packet loss

Manu — Mon, 01 Apr 2019 07:01:43 GMT

Hallo Vasya,

thanks for the screenshots.

Since the Packeloss is already at the 2nd Hop, I would like to exchange you the router. What do you say?

Best Regards, Manu

Re: Massive packet loss

Vasya — Mon, 01 Apr 2019 07:35:07 GMT

Hi Manu,

If it will help, I would be very happy. What should I do to exchange it?

Best regards,

Vasya

Re: Massive packet loss

Manu — Tue, 02 Apr 2019 10:00:13 GMT

Hi Vasya,

You don't have to do anything first. I will send you the new router. When it arrives, please exchange the devices and send the old one back to us with the return receipt.

The package will be at your place in about 3-4 working days.

Best Regards, Manu

Re: Massive packet loss

Vasya — Tue, 02 Apr 2019 12:34:18 GMT

Hallo Manu,

Ok, thanks, then waiting for the router, will write how it goes when it arrives.

Best,

Vasya

Re: Massive packet loss

Vasya — Fri, 07 Jun 2019 09:04:15 GMT

Thanks, it helped

Re: Massive packet loss

Moni_GK — Sat, 08 Jun 2019 17:17:11 GMT

Hello Vasya,

I'm glad to hear that it worked and now everything is working again. May I close here then?

Best regards

Moni

Re: Massive packet loss

Vasya — Sat, 08 Jun 2019 20:09:23 GMT

Sure, thanks!