Thema "Betreff: Red Internet Phone 200 Cable issue" in Archiv_Kabel

Red Internet Phone 200 Cable issue

rveeramani — Fri, 31 May 2019 20:45:25 GMT

Earlier i was using Red Internet Phone 32 Cable. Due to speed issue Vodafone recommended to go with

Red Internet Phone 200 Cable. After the plan 200 upgrade. No change seen in Internet Speed. In Particular When we connect 3 or 4 devices. Internet is very slow. evening 6pm onwards speed turns very poor. Home office unable to do. Vodafone Customer Call support is totally waste. They are wasting time and ping pong us to call other numbers. Please resolve my problem. Speed check test is only 32 Mbps acheived. i never acheived 200 mbps as agreed by vodafone in contract or product brochure.

Customer number: ***

Costumer Number removed.

Betreff: Red Internet Phone 200 Cable issue

MasterScorpion — Fri, 31 May 2019 20:46:19 GMT

When was the tarif change/speed upgrade ?

Which Hardware do you use ?

Betreff: Red Internet Phone 200 Cable issue

rveeramani — Sun, 02 Jun 2019 20:16:31 GMT

Tariff Change applied - 09-May-2019

Invoice Received on 15-May-2019

Speed Upgrade - still i can get 32mbps downlink, Not upgraded by vodafone. I never seen 200 Mbps.

Hardware use

- Sagemcom FAST 5460

- TP LInk Wifi Router model TL-WR841N

Betreff: Red Internet Phone 200 Cable issue

rveeramani — Tue, 04 Jun 2019 19:00:33 GMT

I have answered to queries , Can anyone please check my connection and do the needful.

Paying Monthly rent Phone 200 Plan , But getting only service for Phone 32 Plan.

Betreff: Red Internet Phone 200 Cable issue

Wallace — Thu, 06 Jun 2019 06:32:21 GMT

Hey,

Your TP-Link router is absolutely unsuitable for the booked bandwidth. Please connect a PC directly via LAN cable to our cable router and test it again.

Regards

Wallace