Thema "Re: New contract" in Archiv_Kabel

New contract

Jose458763 — Tue, 04 Jun 2019 13:56:11 GMT

Hello

Can someone please help me

I need to know what is the status of my new contract if I can carry on using the same fritz box I have etc

I keep geting diferent emails on the phone the person said I could still using the same fritsz box no need to installs anything again

Re: New contract

Thomas — Wed, 05 Jun 2019 05:40:52 GMT

Hi Jose458763,

please give us some more information. What kind of contract do you have and which hardware should be used?

Regards

Thomas

Re: New contract

Jose458763 — Wed, 05 Jun 2019 07:18:03 GMT

Hello I had a 2 year contract for home internet

before that was expired I did a new contract with mobile sim card too Giga combi

the agent I spoke on the phone said I would keep the same fritz box I have 6490 I think is call not sure

so no new hardware would be need no need to set up new conection

but I got an email saying new hardware would be send to me I call back and said that I want to use the same stuff I have now

so they said ok and cancel the sending of new hardware

so I call again and they confirm I would keep using the same connection I have with same fritz box no need to change

but now I am afraid but conection would just drop and I would need to set up the connection again etc

can you please confirm what they said over the phone that all stay the same in terms of me keeping the hardware in place with the connection I have to the new contract?

Re: New contract

Thomas — Wed, 05 Jun 2019 08:35:01 GMT

Hi Jose458763,

let's take a look on the contract. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: New contract

Jose458763 — Wed, 05 Jun 2019 08:41:45 GMT

Hello Tomas

many thanks I sent you my customer number via PM

Re: New contract

Thomas — Wed, 05 Jun 2019 09:44:32 GMT

Hi Jose458763,

the contract is the same and you can use the hardware further.

Regards

Thomas

Re: New contract

Jose458763 — Wed, 05 Jun 2019 09:48:04 GMT

Great news

Many thanks Tomas

Re: New contract

Thomas — Wed, 05 Jun 2019 11:18:09 GMT

Hi Jose458763,

do you still have questions or can the posting be closed?

Regards

Thomas

Re: New contract

Jose458763 — Wed, 05 Jun 2019 11:24:19 GMT

Hello Thomas,

you can close the post. Again many thanks for your help