Thema "Betreff: Leaving Germany End Of June 2019" in Archiv_Kabel

Leaving Germany End Of June 2019

Pavol12345 — Mon, 03 Jun 2019 17:57:16 GMT

Dear community,

I would like to cancel my internet contract earlier, due to family affairs I'm leaving Germany for good.

I sent last month letter with date of leaving, adress in my home country and confirmation letter from real estate agent to Vodafone, based on advise from Vodafone employee, whom set up a contract last year, .

Looks like Vodafone refused or I do not know, as on the back page of received letter the dates remains unchanged,
as per original contract.
For all that period I was good customer, and paid always directly when bill arrived, no waiting time.

So pleas I would be grateful if you can help me, to solve this.

Betreff: Leaving Germany End Of June 2019

reneromann — Mon, 03 Jun 2019 22:40:25 GMT

In case your moving was pre-noted correctly, the cancellation will be in effect after you provide officeial proof that you've moved. The cancellation is right now only processed as "regular" cancellation but it should state in the letter that the date will change if you provide official proof of movement.

Anyhow, you'll have to pay for additional 3 months after leaving Germany...

And please keep in mind to send back any rental device you've got.

Re: Leaving Germany End Of June 2019

Thomas — Tue, 04 Jun 2019 06:52:47 GMT

Hi Pavol12345,

we'll see if the notice was processed correctly. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Leaving Germany End Of June 2019

Pavol12345 — Tue, 04 Jun 2019 07:25:39 GMT

Thank you Thomas, Message sent with all details.

Re: Leaving Germany End Of June 2019

Thomas — Tue, 04 Jun 2019 08:39:28 GMT

Hi Pavol12345,

we've now adjusted the dismissal. You will get a confirmation.

Regards

Thomas