Thema "Cancelling Vodafone Internet" in Archiv_Kabel

Cancelling Vodafone Internet

Santosh_Kumar — Sat, 25 May 2019 10:16:44 GMT

Hello team,

i am a vodafone internet user since 1year living in Kaiserslautern. From 1st of July i am relocating to Leipzig and my new landlord has internet connection already in my new house. so i would like to cancel my contract and settle all the charges if applicable. i can provide my contract which says with internet as a proof. Please help with the contract cancellation process.

Thanks.

Edit: As you are using a cable tariff, I moved this thread from DSL to cable.

Re: Cancelling Vodafone Internet

Jens-K — Fri, 24 May 2019 14:50:12 GMT

Hi Santosh_Kumar,

welcome to the Vodafone Community!

Just to make sure that you have opened your thread in the correct board: What is the name of the tariff you are using right now?

Regards,

Jens

Re: Cancelling Vodafone Internet

Santosh_Kumar — Sat, 25 May 2019 08:02:52 GMT

Hello Jens,

My tarffif name is Red Internet & Phone 400 Cable.

Thanks.

Re: Cancelling Vodafone Internet

Thomas — Sat, 25 May 2019 10:24:14 GMT

Hi Santosh_Kumar,

we'll take a look first. Send me your customer number, name, date of birth, old and new address in a private message.

Regards

Thomas

Re: Cancelling Vodafone Internet

Thomas — Wed, 29 May 2019 14:50:23 GMT

Hi Santosh_Kumar,

you wrote that an Internet & Phone rate already exists at the new address. Do you have a customer number or the name of the contract owner? The data please again in a private message. Now the contract must be taken along and cannot be terminated prematurely.

Regards

Thomas