Thema "Re: Installation of Red Internet & Phone 400 Cable" in Archiv_Kabel

Installation of Red Internet & Phone 400 Cable

RomeroS — Thu, 09 May 2019 08:38:30 GMT

Dear Vodafone Comunity,

I've contracted "Red Internet & Phone 400 Cable" some weeks ago. Some days later, I received a letter with my contract detalis but nothing else for now. I don't know if I have to wait for the router and then one technician will install my connection; I have not received a call to make an appointment either. Could you take a look for the current status? Of I need to do other thing to install my internet connection? Thanks in advance.

I can provide my contract numbers privately.

Best regards,

Dr. Sergio Romero.

Edit: Moved thread to matching board. Feedback-->Kabel

Re: Installation of Red Internet & Phone 400 Cable

Stephan — Thu, 09 May 2019 14:38:40 GMT

Hi RomeroS,

welcome here in our Community.

Did you specify a desired date in the future when ordering? If so, the router will be shipped shortly before the desired date.

Regards

Stephan

Re: Installation of Red Internet & Phone 400 Cable

RomeroS — Fri, 10 May 2019 15:06:48 GMT

Hi Stefan

I didn't specify a desired date when ordering. Do I need to do something to receive the router? On average, do you know how much more I will have to wait to have the installation?

Best,

Sergio.

Re: Installation of Red Internet & Phone 400 Cable

Stephan — Mon, 13 May 2019 09:41:33 GMT

Hi RomeroS,

I need to take a closer look at that in your case. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Installation of Red Internet & Phone 400 Cable

RomeroS — Mon, 13 May 2019 15:02:01 GMT

Hi Stephan

I've sent you the information that you need.

Best,

Sergio Romero Romero.

Re: Installation of Red Internet & Phone 400 Cable

Stephan — Tue, 14 May 2019 08:59:50 GMT

Hi RomeroS,

thanks for your pm.

Your order is with an installation with a technician and it seems that they weren't able to reach you yet. But I can also see that you hat contact with the customer service yesterday.

There should be soon an appointment for your installation.

Regards

Stephan

Re: Installation of Red Internet & Phone 400 Cable

RomeroS — Tue, 14 May 2019 13:12:22 GMT

Hi Stephan

Thanks for your message. Today I received the call from technician, but the problem is that it's in German, and I'm not fluently in the language. Is there a phone number for contact him? someone from university could help me with the call. It's annoying that I've been without service for 1 month.

Best,

Sergio.

Re: Installation of Red Internet & Phone 400 Cable

Stephan — Wed, 15 May 2019 06:09:09 GMT

Hi RomeroS,

I'll send you the details via pm.

Regards

Stephan

Re: Installation of Red Internet & Phone 400 Cable

RomeroS — Fri, 17 May 2019 09:23:12 GMT

Thanks, Stephan!

Yesterday the modem was installed. Thanks for your help.

Best,

Sergio.

Re: Installation of Red Internet & Phone 400 Cable

Stephan — Fri, 17 May 2019 12:18:05 GMT

You're welcome. Great to hear that the technician appointment worked out. Since the connection could be installed and now everything works as it should, I close this thread as well.

If you have any questions or need help in the future, just contact the community again.

Regards

Stephan