Thema "Betreff: Contract termination" in Archiv_Kabel

Contract termination

Alexandre123456 — Fri, 17 May 2019 07:56:44 GMT

Hi,

I contact you because I left German the 23.07.2018 and I did send the contract termination letter, send back my internet modem (hardware) and I sent the Abmeldung. Yet you kept taking money from my bank account.

I want you to know that I’ve closed my German bank account so you won’t be able to take money from it anymore.

I expect that you refund me all the money taken since August 2018.

I send all the necessary documents in the kontakt form previously.

Many thanks,
Alexandre BIQUE

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 07:58:02 GMT

I meant I left Germany the 23.07.2018.

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 13:47:01 GMT

I am not happy at all with how this is being handled by Vodafone.

I have the hard feeling that you're trying to do your best to steal money from me.

I remind you that I've send everything before 01.08.2018 !!! Including the hardware. And you're trying to make me pay 3 more months?

Did you guys read a word of my message? I told you that I've left Germany, which gives me the right to an immediate termination of the contract for the 01.08.2018.

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 13:48:51 GMT

I want my money back as soon as possible.

Betreff: Contract termination

Tina — Fri, 17 May 2019 14:19:16 GMT

Hello Alexandre,

for cancelling a contract because of a move in a foreign country, we need a proof of that. This can be for e.g. the de-registration form for your current German address. Did you send us that with your cancellation?

Even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date. An exception to this period applies to embassy and military personnel stationed here. For this we also need the corresponding proofs.

You should also have received a cancellation confirmation. which date was confirmed to you?

Best regards

Tina

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 16:23:26 GMT

Yes I've sent all of them already, many times.

Edit: attachment deleted.

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 16:23:40 GMT

But I really don't like posting private and sensitive documents like this on a public forum.

Your service is awful.

Edit: attachment deleted.

Betreff: Contract termination

Tina — Fri, 17 May 2019 16:24:38 GMT

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Betreff: Contract termination

Alexandre123456 — Fri, 17 May 2019 17:39:04 GMT

I've sent you the private message.

Betreff: Contract termination

Tina — Sat, 18 May 2019 07:42:37 GMT

In your notice of 5th of July 2018 you did not inform us that you were moving. the contract was cancelled to the end of the contract period. In the confirmation of cancellation we confirmed 31th of July 2019. In February 2019 you informed us that you had moved. The cancellation date was adjusted to 19th of May 2019.

Best regards

Tina

Betreff: Contract termination

Alexandre123456 — Wed, 22 May 2019 09:38:58 GMT

I'm pretty sure I did mention that I was leaving Germany.

I don't think it is fair nevertheless to make me pay so much for something I could not even use.

I would like that we find a better solution.

Betreff: Contract termination

Tina — Wed, 22 May 2019 13:15:55 GMT

I'm afraid not. Only in February 2019 we got this information from you. I'm sorry, but I don't have another answer or solution.

Best regrards

Tina

Betreff: Contract termination

Alexandre123456 — Wed, 22 May 2019 12:10:44 GMT

I'm super disapointed.

I'm loosing a lot of money in this situation for a service that I can't even use, and to no surprise that did not ring a single bell on your side. You have customers that are paying every months, not having the hardware and not using your service and not even living in the country and you feel good when you take money at the end of every months. It is not like life is so easy for all of us than we can afford things like this. Does that make your company very happy?

That was quite easy to subscribe and get internet at home despite the fact that I only speak french or english. But then once I'm paying every month the support in english becomes less than minimal. I remember having internet down at home for a few days, and it was very difficult to reach someone who could speak english.

I don't remember having any kind of refund when your service got down.

Given the size of your company I think you have to play fair in this situation. I really expect an effort from your side.

Regards,

Alexandre

Betreff: Contract termination

Tina — Wed, 22 May 2019 13:22:00 GMT

I can't give you another answer. You sent us a notice in July 2018 without further information. You can't blame us for that.

I told you that your contract was terminated on 19th of May 2019. Nothing will change that. I will close your post here.

Best regards

Tina