Thema "Re: Moving abroad, cable TV and Internet" in Archiv_Kabel

Moving abroad, cable TV and Internet

hnkim111 — Wed, 08 May 2019 18:04:25 GMT

To whom it may concern,

Hello, I have used the internet to report my moving abroad, but only got a reply that the following steps would be posted to me. As I am moving out soon, I do not think I will be receiving this post mail, and hence, am writing here.

I am moving back to my home country (South Korea) on June 5th, and would like to terminate my Cable TV and Internet. I was wondering where I should tell this and what the following steps would be.

Thank you in advance.

Re: Moving abroad, cable TV and Internet

Grit — Thu, 09 May 2019 06:53:34 GMT

Hello hnkim111,

so completely I do not understand your remarks, what you have done so far and to communicate the change.

If you move abroad, we can cancel your contract according to the Telecommunications Act (moving date + 3 months). Should I help you?

Greetings

Grit

Re: Moving abroad, cable TV and Internet

hnkim111 — Fri, 10 May 2019 06:24:39 GMT

Hello,

Sorry for any miscommunication.

Yes, I would like to cancel my contract. My moving date is 5th of June.

Let me know what I have to do.

Thank you.

Re: Moving abroad, cable TV and Internet

Nancy — Mon, 13 May 2019 07:09:41 GMT

Hello hnkim111,

please send me your customer number, name, date of birth and your current address as well as your new address by private message and then register again here in the article.

Best regards

nancy

Re: Moving abroad, cable TV and Internet

hnkim111 — Mon, 13 May 2019 13:05:12 GMT

Hello,

Thank you.

I have just sent all necessary information to you.

Re: Moving abroad, cable TV and Internet

Nancy — Tue, 14 May 2019 09:52:21 GMT

Hello hnkim111,

I thank you for your PN.

You already told us about your move via our moving service. The colleagues have already arranged everything and stopped the notice for your contracts. You will also receive a written confirmation. Please do not forget to return our device. The address is as follows:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Do you still have questions or may I close your thread?

Best regards

Nancy

Re: Moving abroad, cable TV and Internet

hnkim111 — Tue, 14 May 2019 10:03:41 GMT

Thank you,

So other than returning the devices, I have nothing else to do, correct?

Re: Moving abroad, cable TV and Internet

Nancy — Wed, 15 May 2019 07:08:52 GMT

Hello hnkim111,

right, all you have to do is send the equipment back.

Do you have any other questions or can I close your thread?

Best regards

Nancy

Re: Moving abroad, cable TV and Internet

hnkim111 — Wed, 15 May 2019 08:14:59 GMT

Yes that will be all.

Thank you

Re: Moving abroad, cable TV and Internet

Nancy — Wed, 15 May 2019 10:42:44 GMT

Hello hnkim111,

okay, then I'll put a lock on your piece.

Best regards

Nancy