Thema "Re: internet connect is not stable" in Archiv_Kabel

internet connect is not stable

woo — Thu, 04 Apr 2019 20:37:06 GMT

the internet connection is too unstable.
everyday, the internet did not connect during a few hours and re-connected a few hours.
this situation repeat everyday. when internet is not connecting, the lights of the router just blinking.

sometime, the internet did not work for a whole day.
I have had contact with vodafone custumer center several times and they just said there was no problem.
so i try to wait just solved. but it has not been solved from last 6 month

Re: internet connect is not stable

Claudia — Sun, 07 Apr 2019 08:36:51 GMT

Hello woo,

I'd like to check your connection, please send me a private message that includes your address, customer number and date of birth. Answer here again after you sent the PM.

Kind regards

Claudia

Re: internet connect is not stable

woo — Tue, 09 Apr 2019 14:47:27 GMT

hallo, claudia,

I sent the email about my infor you requested.

thanks

Re: internet connect is not stable

Claudia — Tue, 09 Apr 2019 16:11:57 GMT

Hello woo,

your modem is offline at the moment, but other modems in the building are not, although they have a bad signal. So I would like to send a technician that checks the line and replaces the modem, if necessary. May I forward the telephone number that ends on ***515 so he can call you to make an appointment with you?

Kind regards,

Claudia

Re: internet connect is not stable

woo — Tue, 09 Apr 2019 17:15:43 GMT

yes. please.

and it could better, the technicain can speak english.

Re: internet connect is not stable

pRo-Marco — Thu, 11 Apr 2019 09:58:33 GMT

Hi woo,

your modem is online again. Does it work now? The signal seems to be okay.

A technician is not needed at the moment.

Kind regards

Marco

Re: internet connect is not stable

woo — Thu, 11 Apr 2019 20:54:16 GMT

as i told you, the internet just keeps on and off every day.

even i didn't do anything.

for now, it is not working.

please keep monitoring and solve this problem.

Re: internet connect is not stable

Jens — Mon, 15 Apr 2019 07:58:37 GMT

Hello woo,

at the moment, the connection is also online.

Did you use a timeswitch for the cable-router or the socket?

If we instruct a technician and he find out, that the problem is your fault, it cost 99,50€. Only he find out, that's our problem, it's free for you.

Regards

Jens

Re: internet connect is not stable

woo — Mon, 15 Apr 2019 20:34:13 GMT

no, i didn't use any timeswitch.

if a technician find out it is your fault, can i pay back for time internet didn't work?

and i just worry about when a technicain come to check my internet, the internet work well and he just say there are no problem. but after he will leave the internet don't work again.

i jsut want to make sure, a technician check everything, even the internet is work at the time he come here.

Re: internet connect is not stable

woo — Tue, 16 Apr 2019 17:10:31 GMT

and for now.

in router configure page.

the router status is operational, but internet does not have any signal.

so I just attach the screen shot

Re: internet connect is not stable

Moni_GK — Wed, 17 Apr 2019 16:38:24 GMT

Hello, woo,

The technician checks our device and the connection.

The screenshot shows the WLAN. What about LAN?

Best regards

Moni^mmk

Re: internet connect is not stable

woo — Thu, 25 Apr 2019 19:31:34 GMT

my internet keep going on and off again..

what do you mean??

is there other configuration page??

i don't know why you just said always just check..

i'm really feel uncomfortable for your service..

Re: internet connect is not stable

Moni_GK — Sat, 27 Apr 2019 08:41:06 GMT

Hello, woo,

no I meant the setting on the PC. You are not connected to the internet via WLAN. Hence my question, how it looks like with LAN.

So what does it look like if you connect the PC directly with LAN?

Best regards

Moni

Re: internet connect is not stable

woo — Sat, 27 Apr 2019 15:05:35 GMT

I don't use LAN, but i will try.

anyway. i don't think LAN will be work. even WLAN don't work.

because router can't get the internet signal, when my internet don't work.

Re: internet connect is not stable

Claudia — Mon, 29 Apr 2019 07:14:30 GMT

Hello woo,

could you test the LAN connection?

Kind regards,

Claudia

Re: internet connect is not stable

woo — Thu, 09 May 2019 13:16:51 GMT

i just connected with LAN.

it is not work as well when the router is disconnected.

Re: internet connect is not stable

Claudia — Fri, 10 May 2019 11:47:55 GMT

Hello woo,

there's an error rate on the line, but it's not so grave that it should cause those instabilities. So I assume either your modem or your multimedia socket or the wiring in the house cause the problem. That's why I would like to send a technician to check the cabling and replace the modem if it is defective. Is the number that ends on *515 still up-to-date?

Kind regards,

Claudia

Re: internet connect is not stable

woo — Tue, 14 May 2019 07:18:22 GMT

yes. *515 is my number.

thanks. please.

Re: internet connect is not stable

Claudia — Tue, 14 May 2019 12:31:58 GMT

Hello woo,

thank you, you will receive a call for the appointment.

Kind regards

Claudia