Thema "operator change Kundennummer: ***" in Archiv_Kabel

operator change Kundennummer: ***

inEnglish — Tue, 07 May 2019 07:19:13 GMT

L.s,

After MULTIPLE contacts , still no answer or even update.

Vodafone sales sold me smoothly a cable connection last year . after a few months I noticed I gor invoices to be paid, DESPITE the fact that the sales person told me that vodafone will take care of the cancellation and I will NOT need to pay double (otherwise no-one would change operators right ?).

After some language barriers , accounting department told me that they put a credit on my balance so there would be no amountto be paid untill the "wechsel"..

Surprisingly last month I got an invoice leading to an aount to be paid.

After another language barrier and several contacts. the person from accounting told me that it was only for a limited time that vodafone paid the cost.... (!!) . Since it was intitally a mistake made by Vodaonfe NOT to cancel my old contract , and it was me to tell them this since i contacted my old provider, itis not acceptable that I would in any way pay for this mistake, this matter could not be discussed by the increasingly rude person, nor did she refuse to put me through to a manager (customer service is quite poor...) ...I needed to send an email to kundenservice, which still needs to be replied, one and a half month later.

In the meantime I received another invoice this time ,so again I wrote another email to kundensservice...this time with an automated reply to go to the forum (!!) .

Since this "smooth transition" sold to me more then one year ago, has cost me multiple hours in calling and writing emails. I have reached the end of my patience.

I do not wish to receive any invoices "to be paid" before the other provider contract is terminated. (no double pay).

I expect no interruption of service at any moment due to "payment issues".

I expect a proper and swift answer from Vodafone.

Since all these are within the initial agreement offered by Vodafone, and agreed upon by me, I will regard when any of them occur as "breach of contract" and will therefore hold the right to annul our contract as per direct, without any financial consequences for me.

I sincerley hope you will handle this matter with the needed consideration.

Yours sincerely,

R.W.Bruijnooge

Edit: Customer number removed from the subject line

Re: operator change Kundennummer: ***

Thomas — Wed, 08 May 2019 08:56:53 GMT

Hi inEnglish,

the contract can only be made free of charge for the period you take the phone number of your old provider with you. Of course, this must be ordered via a form. Did you order it that way?

Regards

Thomas

Re: operator change Kundennummer: ***

inEnglish — Wed, 08 May 2019 08:57:13 GMT

Hi Thomas,

To prevent me from repeating myself, I kindly ask you to read the correspondence under my client number...

Eitherway I will repeat the story for a last time.

When this DSL connection was offered to me, I was reassured by the sales person (look him up in your files) that I would NOT pay any double fees and that Vodafone would take care of the cancellation.I did not need to take ANY action !

Two months later or so i noticed i got invoices from Vodafone to pay , so i called to tell there was an error , however the sales person forgot to tell me and forgot to send me a cancellation letter that i had to fill in so that vodafone could send it off. this was then send to me and processed.

The lady from accounting then reassured me (again) that they will balance out with my credit so i did not need to pay double.

Last month i received a invoice where I needed to pay an amount , so I called and learned that there was only a limited budget for "these situations" (!?)

And my budget was finished BEFORE the cancellation of my other provider would take effect.

This was NOt what was told me during the inital contract and later contact with accountancy.

the suggestion was made to write an email to the customer dept. that does not answer...

then again at the new invoice and again no answer....

until it was advised to go to a forum (!?) to put forward this case.

Obviously all my previous work and efforts to explain and get things done went down the drain.. because again I find myself typing a long email to explain how Vodafone made a mistake which is until now still not resolved.

I am confident that you now have enough material to understand the case.

I want to receive a written confirmation that I will not be invoiced until the date of transfer of provider.

Furthermore I will not explain my case further or again to the next level service employee.

Any next steps will be done with cc to the national ombudsman and any channel I see fit to use for my grievances.

Yours sincerely,

R.W. Bruijnooge

Re: operator change Kundennummer: 732442877

Thomas — Wed, 08 May 2019 09:06:56 GMT

Hi inEnglish,

i already understood the problem in your first post. But without complete customer data I can't see anything. After what you write, I assume first of all from a misunderstanding. By the way, threats don't help anybody and we are the wrong input channel. Then you would have to write to the complaint management.

Send me your customer number, name, date of birth and address in a private message. I'll take a look at it.

Regards

Thomas