Thema "Re: Contract Cancellation" in Archiv_Kabel

Contract Cancellation

kartal2 — Tue, 23 Apr 2019 16:45:08 GMT

Hello,

I would like to cancel my contract starting from April 27th, would you please tell me what to do?

Also please tell me how should I send router to Vodafone.

Regards,

Betreff: Contract Cancellation

kartal2 — Wed, 24 Apr 2019 05:36:43 GMT

Is someone going to answer my question?

Re: Contract Cancellation

Grit — Wed, 24 Apr 2019 07:25:50 GMT

Hello ramazankartal,

first of all: There is no live chat here. The requests will be processed chronologically and an answer may take a few days.

To your request: You want to cancel your contract on or to 27.04.? For what reason? What have you done so far to cancel the contract?

To terminate the contract on 27.04. should not be possible. There is not only a term, but also a period of notice. Also with a removal the contract cannot be terminated so fast, if we cannot continue to supply. Deadlines must always be observed. Therefore, it is important to know the reason for the termination.

Regards

Grit

Re: Contract Cancellation

kartal2 — Wed, 24 Apr 2019 08:21:46 GMT

Hello grit,

First of all, I did not expect live chat here, if you look at my questions they are in two different days.

I was thinking to transfer my contract to my friend but vodafone shop told me it is not possible.

Then I contacted customer service from Vodafone.de and they told me I should open a thread here.

I am leaving the country on 26th April and I would like to send the router to vodafone.

I am aware that the process will take time, I said 27th date so that this can be notified of the cancellation.

regards,

Re: Contract Cancellation

Grit — Wed, 24 Apr 2019 09:48:47 GMT

Hello,

correct, the transfer of the contract is not possible.

We can cancel the contract according to the Telecommunications Act (move + 3 months). The fees are to be paid for this period. I will be happy to help you with the cancellation, but I need your name, address, customer number, date of birth and the new address. Send me the data in a private message and report you afterwards again here in the thread. It is very important that you send me all requested data.

Regards

Grit

Re: Contract Cancellation

kartal2 — Wed, 24 Apr 2019 11:14:50 GMT

Hello,

I sent the information you asked for.

Regards,

Re: Contract Cancellation

Grit — Thu, 25 Apr 2019 06:52:20 GMT

Hello kartal2,

the new address you sent me is not complete, is it not? I need the exact address, please send it to me.

Greetings

Grit

Re: Contract Cancellation

kartal2 — Thu, 25 Apr 2019 07:04:50 GMT

Hello Grit,

Could you please tell me, why do you need the whole address, even though it is outside of Germany?

Regards,

Re: Contract Cancellation

Grit — Fri, 26 Apr 2019 08:40:25 GMT

Hello kartal2,

we have to enter them in the system, because you still get mail from us. Furthermore, we have to make sure that you move to an existing address abroad. But no other proof is needed, the new (complete) address is sufficient for us.

Regards

Grit

Re: Contract Cancellation

kartal2 — Sat, 27 Apr 2019 17:12:08 GMT

Hi Grit,

Thank you for your answer.

I sent another message to you.

Regards,

Re: Contract Cancellation

Stephan — Mon, 29 Apr 2019 11:25:02 GMT

Hi kartal2,

we've arranged for your cancellation now. You will get the written confirmation from us. You can also find this letter in your customer portal.

Regards

Stephan

Re: Contract Cancellation

kartal2 — Tue, 30 Apr 2019 09:32:10 GMT

Hello,

Thank you for that.

FYI, I sent the router on 25.04.2019 since my flight was on that night. I checked and it has received by Vodafone

I sent it to this address:

Vodafone Kabel Deutschland
c / o DHL Paket
Am Tower 222
90475 Nuremberg

Regards

Re: Contract Cancellation

Stephan — Tue, 30 Apr 2019 10:35:53 GMT

Hi kartal2,

yes, I can see that the router was reported back by our logistics department. All good so far.

Regards

Stephan