Thema "Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!" in Archiv_Kabel

Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Mon, 22 Apr 2019 18:20:14 GMT

Dear Community,

Since March 2018 I am using Vodafone internet connection. In the month of February 2019, I received a packet (GigaTV box) from Vodafone and I didn't want to use that TV box, so I returned (retour) the box within 2 days and I am not using the TV box anymore. But every month 29.99 euros deducted from my account for Giga TV. Please help me to cancel this order as soon as possible and stop charging money for the TV box.

I am new to Germany so I cannot speak German yet. I tried to reach customer care many times but finding English speaking support person is very difficult (Never find). So I sent mail and written letter to customer care and they suggested to open a new thread for my questions.

Please help me to cancel this order as soon as possible and stop charging money for the TV box.

And help me to get refund of the money debited from my account.

Kind regards,

Thiruashwin

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thomas — Tue, 23 Apr 2019 08:02:40 GMT

Hi Thiruashwin,

the return of the box does not constitute a revocation. In addition, the contract would have had to be revoked in writing. I can offer you to take a look at it first. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Tue, 23 Apr 2019 08:31:30 GMT

Hi Thomas,

As requested, I sent you the required details in private message. Please help me on this issue.

Kind regards

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thomas — Tue, 23 Apr 2019 09:44:55 GMT

Hi Thiruashwin,

the contract was signed with a local consultant. Was someone with you in January and you signed something?

Regards

Thomas

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Tue, 23 Apr 2019 12:13:22 GMT

Hi Thomas,

Yes, unfortunately my wife recieved the packet (Giga TV box) and signed in the delivery paper (DHL).

Kind regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Díaz_de_Vivar — Tue, 23 Apr 2019 12:52:16 GMT

@Thiruashwin Did you or your wife sign the contract by a local consultant?

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Tue, 23 Apr 2019 14:26:09 GMT

Hi Thomas,

I signed contract when opening internet connection (in Feb 2018) and after that we didn't sign any contract.

Kind regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Wed, 24 Apr 2019 07:15:46 GMT

Hi Thomas,

I signed contract when opening internet connection (in Feb 2018 ) and after that we didn't sign any contract.

Kind regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Wed, 24 Apr 2019 13:13:26 GMT

Hi Thomas,

We didn't sign any contract with local consultant related to GigaTV. Please do the needful.

Kind regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Grit — Thu, 25 Apr 2019 05:53:03 GMT

Hello Thiruashwin,

i can offer you to terminate the contract immediately. A refund of the already calculated fees is unfortunately not possible. Please note that the discount of 5,- Euro per month, which you will get in connection with both contracts, will be cancelled.

Regards

Grit

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Thu, 25 Apr 2019 07:38:23 GMT

Dear Grit,

Thanks for your help. But could someone please explain me why Vodafone charged extra 29.99 euros (past 3 months, without any invoice) without my knowledge and without any contract. As your colleague (Thomas) said I just wanted to see the contract which I signed with the local consultant (or Vodafone signed themselves). I hope Vodafone in Germany will not do any fradulent activitiy like this.

Kind Regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Grit — Fri, 26 Apr 2019 08:43:20 GMT

Hello,

i can't answer that, i wasn't there. You can accept my suggestion or not. Unfortunately I can't do anything retroactively, because too much time has passed in the meantime. If you had contacted us here earlier, I might have been able to act differently.

Regards

Grit

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Thiruashwin — Fri, 26 Apr 2019 10:00:06 GMT

Hello Grit,

I agreed your suggestion. Kindly help me to close this contract. Later I will take it further action.

Kind regards,

Thirumurugan.A

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Tina — Sat, 27 Apr 2019 17:08:01 GMT

Hello Thiruashwin,

I've terminated your contract. You'll get confirmation within the next few days.

Can I close your post here?

Best regards

Tina

Re: Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!

Díaz_de_Vivar — Sat, 27 Apr 2019 19:50:26 GMT

@Thiruashwin schrieb:
Later I will take it further action.

Good luck and you are right