Thema "Re: Safety package, first two months free" in Archiv_Kabel

Safety package, first two months free

SanteriAhokas — Mon, 15 Apr 2019 09:48:59 GMT

Hello,

in my contract I should have gotten the Safety package for free for the first two months. However, now in my latest invoice the safety package was billed even though not even a month had passed since the contract was made.

I was able to cancel the safety package, but I want the occurred costs to be reimbursed as it should have been free for the first two months.

Best regards,

Santeri Ahokas

Re: Safety package, first two months free

Thomas — Tue, 16 Apr 2019 13:39:05 GMT

Hi SanteriAhokas,

Let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Safety package, first two months free

SanteriAhokas — Tue, 23 Apr 2019 09:00:47 GMT

Hello Thomas,

I have answered to you with a private message.

Best regards,

Santeri Ahokas

Re: Safety package, first two months free

Thomas — Tue, 23 Apr 2019 10:17:26 GMT

Hi SanteriAhokas,

the wrong security package was accidentally booked. I have corrected this and you will get the money credited to your customer account.

Regards

Thomas

Re: Safety package, first two months free

SanteriAhokas — Tue, 23 Apr 2019 10:49:50 GMT

Thank you for the help!

Re: Safety package, first two months free

Thomas — Tue, 23 Apr 2019 11:55:32 GMT

Hi SanteriAhokas,

do you have any questions or can the thread be closed?

Regards

Thomas

Re: Safety package, first two months free

SanteriAhokas — Tue, 23 Apr 2019 12:00:28 GMT

It can be closed.