Thema "Re: How can I cancel a new customer trial for Premium HD?" in Archiv_Kabel

How can I cancel a new customer trial for Premium HD?

Udin — Mon, 15 Apr 2019 16:25:35 GMT

How can I cancel a new customer trial for Premium HD?

Grit — Tue, 16 Apr 2019 14:57:09 GMT

Hello Udin,

have you looked at the customer portal? there it should be possible, if it is not a fixed part of the contract, but only an option.

Regards

Grit

Udin — Tue, 16 Apr 2019 16:25:41 GMT

Unfortunately it is not there (or I cannot find it).

A month ago you could find a way to do it in https://kabel.vodafone.de/kontakt/formular but that is not working anymore.

Thanks.

Grit — Wed, 17 Apr 2019 14:37:58 GMT

Hello Udin,

not the contact form, but your customer portal. Where you have access to your contract, invoices etc..

Regards

Grit

Udin — Wed, 17 Apr 2019 19:05:57 GMT

I can see it there but I cannot cancel it there. There is no such option.

Udin — Wed, 17 Apr 2019 19:11:01 GMT

I did send a regular letter with a cencelation request. That seem to have worked.

Tina — Sat, 20 Apr 2019 12:51:56 GMT

Hello Udin,

if you want, i'll take a look.

Send me the following informations in a private message:

full name

address

date of birth

customer number

Write a short reply here afterwards.

Best regards

Tina

Thomas — Tue, 23 Apr 2019 05:30:49 GMT

Hi Udin,

the notice was processed and also confirmed on 16.04.2019 by mail. HD Premium therefore ends on 15.05.2019.

Regards

Thomas