Thema "Re: Cancel order" in Archiv_Kabel

Cancel order

OlegOleg — Tue, 26 Mar 2019 08:43:11 GMT

Hello

I have Internet contract in my appartment (Red Internet & Phone 400 Cable) and in 22nd of March I ordered GigaTV Kabel. But I ordered it by mistake. I received Auftragsbestätigung but I didnt pay yet. How can I cancel this order? I don't need Giga TV Kabel.

Re: Cancel order

Thomas — Wed, 27 Mar 2019 06:49:09 GMT

Hi OlegOleg,

the contract can be revoked within 14 days after conclusion. This is only possible if the contract was concluded online or at the front door. If you have ordered it in the shop, this will unfortunately not work.

Regards

Thomas

Re: Cancel order

OlegOleg — Wed, 27 Mar 2019 07:25:56 GMT

Thank you for responding

I made Giga TV order online and you send me "Auftragsbestätigung" . Does it mean that I already have TV contract? What should I do to cancel it?

BTW I am having contract for internet which I do not want to cancel.

Re: Cancel order

Thomas — Wed, 27 Mar 2019 09:40:06 GMT

Hi OlegOleg,

you can revoke the contract within 14 days. After that you can't do that anymore. Is it possible for you to send the revocation via the contact form?

Regards

Thomas

Re: Cancel order

OlegOleg — Wed, 27 Mar 2019 10:58:22 GMT

When I tapped your link - private message screen is opened. Can you give me correct link where I can request cancel the order?

Re: Cancel order

OlegOleg — Wed, 27 Mar 2019 11:56:30 GMT

I checked contact form and seems like I have to call to Vodafone office for canceling. Is it possible to cancel order without calling? Because I don't speak German and almost no one in Vodafone don't speak English.

I found this theme on the forum: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Cancel-order/m-p/1792561/highlight/true#M108655

And it seems like it's possible to cancel order without phone call.

Re: Cancel order

Thomas — Wed, 27 Mar 2019 12:37:46 GMT

Hi OlegOleg,

here the right one for the contact form. If you have any difficulties there, we can also clarify that here.

Regards

Thomas

Re: Cancel order

OlegOleg — Wed, 27 Mar 2019 12:41:45 GMT

Again: when I am searching how to cancel my order in Contact page, I see that it's possible only by call. But I found thread here in forum where, as far as I understand, you can cancel order by email or private message. Am I right? Can you cancel my order without phone call?

Re: Cancel order

SpeedThunder — Wed, 27 Mar 2019 13:09:49 GMT

You can also do it per Mail. kabel-widerruf@vodafone.com

Re: Cancel order

OlegOleg — Wed, 27 Mar 2019 21:58:37 GMT

I sent email to kabel-widerruf@vodafone.com and received this answer:

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Re: Cancel order

Thomas — Thu, 28 Mar 2019 07:28:57 GMT

Hi OlegOleg,

we'll take care of it. Send me your customer number, name, date of birth and address in a private message.

Afterwards you report again here in the post.

Regards

Thomas

Re: Cancel order

Thomas — Thu, 28 Mar 2019 10:35:38 GMT

Hi OlegOleg,

the revocation has already been processed. You will receive a confirmation.

Regards

Thomas

Re: Cancel order

OlegOleg — Sat, 30 Mar 2019 08:57:45 GMT

Hello

Thank you for your help, I received confirmation email that my order is canceled. But also I received DHL box from you with some kind of devices for TV. As far as I understand I should send it back to you, right?

But who will pay for delivery? I am pretty sure that it should be you, because I asked for cancel the order in Monday 25th of March an you had whole week to cancel delivery.

Re: Cancel order

Thomas — Sat, 30 Mar 2019 12:57:45 GMT

Hi OlegOleg,

in the package is a return slip. You can use it. Once the shipment has been triggered, we cannot stop it. That's why the box went out.

Regards

Thomas

Re: Cancel order

OlegOleg — Fri, 05 Apr 2019 16:43:23 GMT

Hello, again

Ok, I received tv box, I sent it back to you and I have email with confirmation that you received this device back.

My quesions iare:

1. why I was charged almost 73 euro for device which I returned?

2. And will I be charge every month for TV connect? If yes, how can I change it and how can I take my money back?

3. In my account I see bills only for internet but I received bill for TV via email. Why?

Thank you

Re: Cancel order

Thomas — Fri, 05 Apr 2019 17:41:03 GMT

Hi OlegOleg,

the hardware was not charged. The invoice related to the contract and the provision fee. This is cleared automatically and a credit is made to the customer account.

Regards

Thomas

Re: Cancel order

OlegOleg — Fri, 05 Apr 2019 19:55:23 GMT

So will it be returned?

Because I can cancel order on the first 14 days and I did it.

Re: Cancel order

Grit — Mon, 08 Apr 2019 08:26:15 GMT

Hello,

that's right.

Regards

Grit