Thema "Urgent - I want to cancel my order" in Archiv_Kabel

Urgent - I want to cancel my order

mt29 — Tue, 09 Apr 2019 20:55:18 GMT

Dear Sir or Madam,

Last Thursday a few guys visited my apartment and they told me that I have to sign a contract with Vodafone

because the internet cable for the entire apartment will be changed and

residents have to sign the contract.

So I signed a contract even though I've already had a DSL contract with another provider.

They didn't explain details of the contract at that time,

but it turned out it was a new DSL contract with Vodafone.

However, when I asked my landlord, she was sure that the cable of the apartment will NOT be changed.

Does it mean I signed a contract that I do not need at all? I'm totally upset now.

Then I got an SMS from Vodafone last weekend, telling that a router was being sent to my place.

But it didn't reach my place yet for some reason (I don't know the detail but the tracking service says so).

I'm new to Germany so I cannot speak German yet, and I still do not have any information about my order.

So I am not sure how to cancel the order.

However, I would like to cancel it as soon as possible, within 14 days from the contract, for sure.

I would really appreciate if you solve this problem.

Thank you,

mt29

Re: Urgent - I want to cancel my order

Grit — Wed, 10 Apr 2019 08:33:51 GMT

Hello mt29,

you always write DSL, but you set the topic on the cable board. What is it now for a contract?

Regards

Grit

Re: Urgent - I want to cancel my order

mt29 — Wed, 10 Apr 2019 17:11:21 GMT

Dear Grit,

thank you so much for your reply.

I was confused what is my contract,

but I think it's about the cable because the guy who required me to sign the contract told me so.

They showed me that the contract costs monthly tariff of 19.99 euros after I finish my current DSL contract.

So I think it's about the cable, but I'm not sure.

Could you check my contract detail and tell me how to cancel it?

Because the guy didn't leave me any paper about the contract,

and I still didn't receive the package from vodafone, there is no way to check my contract detail by myself.

Thank you in advance.

Best regards,

mt29

Re: Urgent - I want to cancel my order

Tina — Fri, 12 Apr 2019 11:51:58 GMT

Hello mt29,

so you wanted to switch from dsl to cable? I'll take a look. Send me the following informations in a private message:

full name

address

date of birth

Write a short reply here afterwards.

Best regards

Tina

Re: Urgent - I want to cancel my order

mt29 — Fri, 12 Apr 2019 14:27:44 GMT

Hello Tina,

No, I want to cancel my order as soon as possible.

I sent you a private message.

I would appreciate your help.

Best regards,

mt29

Re: Urgent - I want to cancel my order

Tina — Mon, 15 Apr 2019 14:58:14 GMT

Hello mt29,

I've take a look. There's no cable contract at this address on your name. Have you received an order confirmation?

Best regards
Tina

Re: Urgent - I want to cancel my order

mt29 — Mon, 15 Apr 2019 17:27:20 GMT

Hello Tina,

I wrote a private message to you.

I would appreciate if you check it and reply to it.

Best regards,

mt29

Re: Urgent - I want to cancel my order

Tina — Tue, 16 Apr 2019 16:56:28 GMT

Hello mt29,

now I know what happened. Another house number was specified. The package couldn't be delivered and is now on the way back to us. The contract will be then automatically cancelled.

Best regards

Tina

Re: Urgent - I want to cancel my order

mt29 — Wed, 17 Apr 2019 12:21:37 GMT

Hello Tina,

>The contract will be then automatically cancelled.

This means I don't need to do anything to cancel the order, right?

Thank you for your kind support! I really appreciate it.

Best regards,

mt29

Re: Urgent - I want to cancel my order

Tina — Thu, 18 Apr 2019 14:14:17 GMT

Hello mt29,

you've got that right. As your request is solved, can I close this thread now?

Best regards

Tina

Re: Urgent - I want to cancel my order

mt29 — Fri, 19 Apr 2019 16:07:22 GMT

Hello Tina,

before closing the thread, I received an SMS from Vodafone again today.

I sent you a screenshot in a private message, so could you look at that?

The SMS says my connection will be activated soon...

can I just ignore it?

Thank you,

mt29

Re: Urgent - I want to cancel my order

Thomas — Sun, 21 Apr 2019 14:20:35 GMT

Hi mt29,

you can ignore the message. The contract will be terminated and you will receive a confirmation.

Regards

Thomas