Thema "Re: Letter to my home about new contract, this was not me!" in Archiv_Kabel

Letter to my home about new contract, this was not me!

Aeroplaner — Mon, 15 Apr 2019 11:10:09 GMT

Hello,

I recieved a letter in the mail with:

my last name, wrong first name

wrong birth date

my bank information

my address

differentt Kundennummer

It has I have asked for a Kabel service, which I did not. What do I do?? Calling Kundenservice is not possible as I do not speak enough German for someone to understand and vice versa.

Thank you.

Re: Letter to my home about new contract, this was not me!

Thomas — Tue, 16 Apr 2019 13:43:47 GMT

Hi Aeroplaner,

that sounds weird. Let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Letter to my home about new contract, this was not me!

Aeroplaner — Thu, 18 Apr 2019 07:14:17 GMT

Hello, Thomas.

I have sent a private message to you.

Aeroplaner

Re: Letter to my home about new contract, this was not me!

Thomas — Thu, 18 Apr 2019 14:58:18 GMT

Hi Aeroplaner,

we canceled the order. You'll also get a confirmation.

Regards

Thomas

Re: Letter to my home about new contract, this was not me!

Aeroplaner — Thu, 18 Apr 2019 15:04:00 GMT

Thomas,

Thank you very much!

Aeroplaner

Re: Letter to my home about new contract, this was not me!

Thomas — Thu, 18 Apr 2019 16:09:26 GMT

Hi Aeroplaner,

you're welcome. Do you still have questions or can the contribution be closed?

Happy Easter

Thomas

Re: Letter to my home about new contract, this was not me!

Aeroplaner — Fri, 19 Apr 2019 08:20:27 GMT

Thomas,

The thread can be closed since the problem has been corrected. Thank you and Frohe Ostern.

Aeroplaner