Thema "Re: Cheaper tariff options and pricing information about my plan" in Archiv_Kabel

Cheaper tariff options and pricing information about my plan

AlSP — Mon, 01 Apr 2019 16:44:34 GMT

Please let me know cheaper tariff options, that I can change my contract to?
Also, kindly let me know the date when the changes can be in place? As I understood I have 4-weeks notification for changing/cancelling the contract.

Please also advise why the price changed to 43.98 EUR per month, while as per contract it was supposed to be 39 eur after the first year.

Re: Cheaper tariff options and pricing information about my plan

Tina — Tue, 02 Apr 2019 13:23:23 GMT

Hello AlSP,

welcome to our community. Nice to see you.

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

Re: Cheaper tariff options and pricing information about my plan

AlSP — Wed, 03 Apr 2019 09:58:46 GMT

Thank you, I've sent you a private message with the details.

Re: Cheaper tariff options and pricing information about my plan

Nancy — Thu, 04 Apr 2019 12:18:51 GMT

Hello AlSP,

you can find your invoices in your customer portal. There you will also find a list of the individual items that make up the invoice amount. You currently have Red Internet & Phone 200 Cable 39.99 Euro /month and the security package for 3.99 Euro /month.

You could change to our tariff Red Internet & Phone 100 Cable for 34,99 Euro per month.

Best regards

Nancy

Re: Cheaper tariff options and pricing information about my plan

AlSP — Mon, 08 Apr 2019 15:24:45 GMT

When did I sign up for security package? It wasn't there on my original contract.

Re: Cheaper tariff options and pricing information about my plan

Thomas — Wed, 10 Apr 2019 05:21:39 GMT

Hi AlSP,

that's always in the contract. In the first 2 months it is free. It can be terminated at any time with a period of 4 weeks.

Regards

Thomas