Thema "Re: Kundennummer: ***" in Archiv_Kabel

Kundennummer: XXXXXXXXXXX

Bakshi — Wed, 03 Apr 2019 16:40:02 GMT

Dear Team,

Can you please change my Internet/Mobile package and remove the 'Vodafone Sicherheitspaket' from it?

I am not sure if this is needed for me.

Thanks & Regards,
Bakshi

Edit: customer number removed.

Re: Kundennummer: ***

Thomas — Wed, 10 Apr 2019 05:59:53 GMT

Hi Bakshi,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Kundennummer: ***

Bakshi — Wed, 10 Apr 2019 06:00:11 GMT

Hi Thomas,

Thanks for your support!

I have sent the details now.

Regards,

Bakshi

Re: Kundennummer: ***

Thomas — Wed, 10 Apr 2019 06:00:30 GMT

Hi Bakshi,

the security package is cancelled. What should the Internet & Phone rate be changed?

Regards

Thomas

Re: Kundennummer: ***

Bakshi — Wed, 10 Apr 2019 06:00:45 GMT

Hi Thomas,

Thanks! Yes, this is the change which i was requesting. 🙂

Also, I have been using the Vodafone App on my mobile, but it seems it only has the details of my mobile contract but not the combined details of Mobile and Kabel. Could you do something here as well?

Thanks & Regards,

Bakshi

Re: Kundennummer: ***

Thomas — Wed, 10 Apr 2019 06:01:01 GMT

Hi Bakshi,

only the mobile rate is displayed in the app. Everything else you see in the browser version.

Regards

Thomas

Re: Kundennummer: ***

Bakshi — Wed, 10 Apr 2019 06:01:17 GMT

Hi Thomas,

okay, i understand this now. 🙂

Thanks for your wonderful support!

Regards,

Bakshi

Re: Kundennummer: ***

Thomas — Wed, 10 Apr 2019 06:01:32 GMT

Hi Bakshi,

we're happy to help. Do you still have questions or can the thread be closed?

Regards

Thomas

Re: Kundennummer: ***

Bakshi — Wed, 10 Apr 2019 06:01:48 GMT

Hi Thomas,

Yes, please close this thread.

Thanks!

Bakshi