Thema "Re: English speaking customer support" in Archiv_Kabel

English speaking customer support

soshishimada — Thu, 28 Feb 2019 09:15:07 GMT

Hello. Sorry, but due to my incapability of German language, I'd like to have customer support in English concerning the termination of my contract: since I moved to a new apartment and your company's service is not available in my new room, I'd like to terminate the contract.

I've already called the centre a couple of times but no one so far spoke English and couldn't make it. So please help....

Re: English speaking customer support

Grit — Fri, 01 Mar 2019 07:21:27 GMT

Hello soshishimada,

i'll check it out. Please send me your name, old address, new address, customer number, moving date and your date of birth in a private message.

Regards

Grit

Re: English speaking customer support

soshishimada — Fri, 01 Mar 2019 09:36:02 GMT

Hello.

Thank you for your reply.

I'm trying to send you a private message, however, whenever I open your profile page (https://forum.vodafone.de/t5/user/viewprofilepage/user-id/3171255), it shows an error "Element nicht gefunden" and can't send a private message.

You know why it's happening?

Best regards,

Soshi Shimada

Re: English speaking customer support

Thomas — Sun, 03 Mar 2019 17:40:35 GMT

Hi soshishimada,

the link works. Try another browser or delete cookies and cache.

Regards

Thomas

Re: English speaking customer support

soshishimada — Tue, 05 Mar 2019 12:27:03 GMT

Hello Thomas,

I deleted cookies and cache.

Also tried with chrome, firefox and opera, however, still can't see.

When I'm not logged in, I can see her profile page, after login, it shows "Element nicht gefunden".

I noticed that I can see other customer support's profile page for example him:

https://forum.vodafone.de/t5/user/viewprofilepage/user-id/4350618

But can't see her and your profile page.

Any clue?

Best regards,

Soshi Shimada

Re: English speaking customer support

Grit — Wed, 06 Mar 2019 15:38:05 GMT

Hello soshishimada,

please check if the browsers are up to date. Do you also have the error on the mobile page? Just try to reach our profile via the click path as well. We have tried to recreate it, but this error does not occur with us.

Ragards

Grit

Re: English speaking customer support

Tina — Sat, 09 Mar 2019 07:34:52 GMT

Hello soshishimada,

I've processed the termination. You'll get the confirmation in the next few days.

Best regards

Tina

Re: English speaking customer support

soshishimada — Thu, 04 Apr 2019 14:43:18 GMT

Hello.

Almost a month ago, I got a phone call from a customer support staff at your company.

According to him, your company was going to send a letter about the termination of my contract.

However, I still don't get it. So I don't even know where to send the internet router back.

Could you help?

Best regards

Re: English speaking customer support

Grit — Thu, 04 Apr 2019 16:07:55 GMT

Hello soshishimada,

the letter could not be delivered and came back. Don't you have a name on your mailbox? You can also find all letters in your customer portal.

Regards

Grit

Re: English speaking customer support

Grit — Mon, 08 Apr 2019 06:59:05 GMT

Hello soshishimada,

the address is correctly stored.

Regards

Grit

Re: English speaking customer support

soshishimada — Tue, 09 Apr 2019 07:11:58 GMT

Hello.

Thank you for your reply.

Then could you kindly send the letter again or lead me to "customer portal"?

I couldn't find such a letter in my portal.

Best regards,

Soshi Shimada

Re: English speaking customer support

Grit — Tue, 09 Apr 2019 09:12:32 GMT

Hello,

are you logged in or registered? Is the contract added? Please take a closer look for yourself. I can't explain every step in this process, I don't have an account here to recreate it.

Regards

Grit