Thema "Re: New Order not solicited" in Archiv_Kabel

New Order not solicited

Dsim — Tue, 02 Apr 2019 06:29:56 GMT

I recieved the following email

"vielen Dank für Ihren Auftrag. So geht’s weiter:

Sie bekommen bei Neubestellungen Ihre Auftragsbestätigung in 3-5 Werktagen nachdem wir Ihre Bestellung bearbeitet haben. Für Anleitungen und Hilfe-Videos rund um Ihr Gerät klicken Sie hier.
Bei einem Tarifwechsel bekommen Sie Ihre Bestätigung kurz bevor Ihr neuer Tarif aktiv wird.

Bis bald und noch einen schönen Tag.

Freundliche Grüße
Ihr Vodafone-Team"

It seems that is talking about a new order, although i did not order anything. Did someone make a placement order on my name ? or it was a wrong sent email?

I could not find any contact email and on the phone they do not speak English, hence i am asking here.

Best regards

Edit: @Dsim Thread moved to right board

Re: New Order not solicited

Stephan — Tue, 02 Apr 2019 12:58:54 GMT

Hi Dsim,

do you already have a contract with us? Have you recently changed anything or ordered a new device?

Regards

Stephan

Re: New Order not solicited

Dsim — Tue, 02 Apr 2019 16:02:17 GMT

Yes, i have a contract for over one year, and i did not changed or ordered anything since.

Re: New Order not solicited

Thomas — Wed, 03 Apr 2019 17:38:50 GMT

Hi Dsim,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas