Thema "Re: Maintaining contract in move" in Archiv_Kabel

Maintaining contract in move

Yong — Fri, 15 Feb 2019 11:45:27 GMT

Hi,

I'm currently holding a contract for internet in my apartment. I plan to move in March, but my new apartment is right next to my door and the address is absolutely same. In this case, should I also need to call a technician? Or else will it work if I just plug the router in the new room?

Thanks,

Yonghyuk

Re: Maintaining contract in move

Thomas — Mon, 18 Feb 2019 13:56:55 GMT

Hi Yong,

just try if it works with plug & play. If not, we can still hire a technician.

Regards

Thomas

Re: Maintaining contract in move

Yong — Mon, 25 Mar 2019 22:15:07 GMT

Thanks a lot Thomas,

I just moved to my new apartment, and tried to plug the router in.

Unfortunately, it doesn't work. Can you hire a technician for me?

I am available in this week (until Saturday March 30th).

If this week is impossible, then I am only available from Saturday April 6th.

I can adjust time, please let me know when the technician is able to come.

(Of course, the earlier, the better 😉 )

Many thanks,

Yonghyuk Lee

Re: Maintaining contract in move

Yong — Wed, 27 Mar 2019 15:05:48 GMT

Can anybody answer this?

I tried to rewrite a new thread, but it kept being deleted in some reason. (can anybody also explain why this happens?)

Re: Maintaining contract in move

Claudia — Wed, 27 Mar 2019 18:39:41 GMT

Hello Yong,

your new threads were archived because you already have this one. I can check your access and send a technician if necessary if you send me your customer number, address, your date of birth and the MAC address of the modem. Use the private message function for that and leave a short reply here afterwards.

Kind regards

Claudia

Re: Maintaining contract in move

Yong — Wed, 27 Mar 2019 20:34:57 GMT

Many thanks Claudia,

I've just sent you a private message containing those information.

Currently, I am connecting the router in my new apartment.

Green lights are on for "power button" shaped icon and wifi shaped one (top and bottom icons),

but not for internet (@) and phone shape icons.

I will wait your reply.

Yonghyuk

Re: Maintaining contract in move

Claudia — Fri, 29 Mar 2019 17:00:08 GMT

Hello Yong,

according to the information in the system a self installation should be possible. But as it doesn't seem to work, your move must be entered in the system so we can send a technician to finish the installation. For that there's a one-time fee which is 39.99€. Shall we arrange everything?

Kind regards,

Claudia

Re: Maintaining contract in move

Yong — Fri, 29 Mar 2019 17:16:17 GMT

Hello Claudia,

Yes please arrange the call for a technician. I am available from Saturday April 6th. Please let me know the date when the technician can come. Should I need to open the basement for accessing internet hub?

Best,

Yonghyuk

Re: Maintaining contract in move

Claudia — Mon, 01 Apr 2019 11:37:25 GMT

Hello Yong,

okay, so we made the installation task and you will be receive a call from the technician to make an appointment. He presumably will need to access the house installation in the basement.

Kind regards,

Claudia