Thema "Re: Termination of Contract" in Archiv_Kabel

Termination of Contract

Shailesh1283 — Fri, 08 Mar 2019 15:21:46 GMT

Dear Vodaphone Team,

Can you please help me with the steps to close my Internet Contract ?

I had mailed as well as sent a letter by Post and got the advise to post a thread on this forum.

Please help me as I have to shift out of the apartment by 31st March 2019 and return back to my home country.

My contract ends in June 2019 and with 3 months notice period, I would like to end the contract by 30th March 2019.

Regards,

Re: Termination of Contract

Stephan — Mon, 11 Mar 2019 16:52:04 GMT

Hi Shailesh1283,

welcome to our Community.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Termination of Contract

Shailesh1283 — Thu, 28 Mar 2019 05:23:19 GMT

Hello Stephan,

I have sent you a Private message with the Contract details.

Kindly help me to close the Contract at the earliest.

Regards,

Shailesh Dhaneshwar

Re: Termination of Contract

Lars — Fri, 29 Mar 2019 14:40:03 GMT

Hi Shailesh1283,

I handled the termination under the Telecommunications Act. This means that the contract is still valid for 3 months after the move date. A written confirmation is on the way to you.

Best regards

Lars

Betreff: Termination of Contract

Shailesh1283 — Fri, 29 Mar 2019 16:54:45 GMT

Hello,

Thanks for the information.
Do you need any documents from me ? Also how can I send the router back to you once I leave the country ??

Regards,
Shailesh

Betreff: Termination of Contract

Grit — Sun, 31 Mar 2019 05:26:05 GMT

Hello Shailesh,

we don't need anything more from you, we have already worked on everything. You can find everything you need to return the device in the cancellation confirmation.

Regards

Grit