Thema "Re: Contract Extension" in Archiv_Kabel

Contract Extension

peterpauldsilva — Fri, 15 Mar 2019 12:08:50 GMT

Hello,

My customer number is xxxxxxx and my Internet & Phone(Cable) contract is going to end soon and I would like to ask about the renewal. Could you please advise what would be my tarif if I am continuing with your service?

Thanks

Edit: Customer number removed

Re: Contract Extension

Lars — Sat, 16 Mar 2019 16:04:17 GMT

Hi peterpauldsilva,

I can take a look at it. Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread when you have sent the PM.

Best regards

Lars

Re: Contract Extension

peterpauldsilva — Mon, 18 Mar 2019 08:06:34 GMT

Hi Lars, PM sent with details request. Thanks.

Re: Contract Extension

Grit — Tue, 19 Mar 2019 13:25:26 GMT

Hello peterpauldsilva,

the GigaKombi advantage you already get. Unfortunately there are not more than 100 Mbit/s available at your address. What did you have in mind?

Regards

Grit

Re: Contract Extension

peterpauldsilva — Tue, 19 Mar 2019 13:33:26 GMT

Oh ok. Thanks for checking.

Can I get the contract extended with current plan(100 Mbit/s) for Eur 19.99 per month offer along with a new Fritz!Box router?

Kind regards,

Christin

Re: Contract Extension

Grit — Tue, 19 Mar 2019 15:01:52 GMT

Hey peterpauldsilva,

these are new customer conditions, you're an existing customer. We can't offer you another router either, yours is running.

Regards

Grit

Re: Contract Extension

peterpauldsilva — Tue, 19 Mar 2019 15:06:23 GMT

Ok. What can you offer if I am to continue the contract?

When I took the contract, I was told I would get a FritzBox router but got a standard one, this was on a phone conversation. Later when I enquired, they said this is not in the package. 😞

Regards,

Christin

Re: Contract Extension

Grit — Tue, 19 Mar 2019 16:13:52 GMT

Hello,

what's wrong with the device? It is only exchanged if it is broken. If you want a homebox, you have to book it as an option. However, this is not possible free of charge.

If you don't upgrade, which is not possible, we can't make you an offer, I'm sorry.

Regards

Grit

Re: Contract Extension

peterpauldsilva — Tue, 19 Mar 2019 16:31:23 GMT

Hi, current router keeps disconnecting devices(mostly smart phones) often and results in restarting the router quite often. How does the exchange system work? Will I get the same type of router or a newer version?

Regards,

Christin

Re: Contract Extension

Grit — Tue, 19 Mar 2019 17:49:51 GMT

You get the same device on a defect swap. However, I would have to pass this request on to a colleague from the technical department so that he can check it. Please describe the malfunction in more detail.

Grit

Re: Contract Extension

peterpauldsilva — Thu, 21 Mar 2019 07:53:33 GMT

Hi,

The router keep disconnecting the phones on it's WiFi often. This issue goes away if the router is restarted.

Regards,

Christin

Re: Contract Extension

Lars — Fri, 22 Mar 2019 10:34:46 GMT

Hi Christin,

we're changing the cable router. The new device will be delivered by DHL in a few days. Please send the current router back to us. Details can be found in the corresponding letter. Test the new router and give us your feedback.

Best regards

Lars

Re: Contract Extension

peterpauldsilva — Fri, 22 Mar 2019 10:57:44 GMT

Ok, thanks. Will do.

Christin

Re: Contract Extension

peterpauldsilva — Tue, 26 Mar 2019 16:15:16 GMT

Hi Lars,

I have received the replacement device and have set it up. The old device was also handed over to DHL today under AWB # 188595985941. I will feedback on the new device in couple of days.

Regards,

Christin