Thema "Re: Troubles with cancelling contract" in Archiv_Kabel

Troubles with cancelling contract

zless — Fri, 15 Mar 2019 09:08:48 GMT

Hey there,

Maybe I can get some help there. Almost three month ago I cancelled my contract with Kabel Deutschland and got confirmation letter about termination since March 2019. Later call-center operator contacted me by phone with an offer to prolong contract on more favorable terms. I agreed and was promised to be send email confirmation with new terms. However, no confirmation followed, also my tariff remained the same, except that termination date now has changed. It looks like they just prolonged my contract ignoring other part of agreement and cancelled my termination.

Re: Troubles with cancelling contract

Lars — Sat, 16 Mar 2019 13:34:29 GMT

Hi zless,

I'll see what's in the system. Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Troubles with cancelling contract

zless — Mon, 18 Mar 2019 11:47:01 GMT

Thanks! Sent details via PM.

Re: Troubles with cancelling contract

Thomas — Tue, 19 Mar 2019 13:28:03 GMT

Hi zless,

the offer wasn't booked because there must have been something left to settle. Unfortunately the cancellation was cancelled in advance and the contract was automatically extended. How do we want to proceed now? Should the contract be terminated retroactively at the end of the term?

Regards

Thomas

Re: Troubles with cancelling contract

zless — Tue, 19 Mar 2019 15:28:43 GMT

Hi Thomas,

Alright, thank you for figuring this out. Let's continue with termination procedure.

Re: Troubles with cancelling contract

Thomas — Tue, 19 Mar 2019 16:43:15 GMT

Hi zless,

so should we terminate the contract?

Regards

Thomas

Re: Troubles with cancelling contract

zless — Tue, 19 Mar 2019 19:36:40 GMT

Hi Thomas,

Yes, please do that.

Re: Troubles with cancelling contract

Thomas — Wed, 20 Mar 2019 14:18:38 GMT

Hi zless,

just for information. When I process this, the connection is directly disconnected. If that's so okay i'll end the contract.

Regards

Thomas

Re: Troubles with cancelling contract

zless — Wed, 20 Mar 2019 21:57:24 GMT

Hi Thomas,

My contract was valid until 29.03.2019. I'd like to keep the service functional until that date, cause it is already paid. It is possible?

Re: Troubles with cancelling contract

Thomas — Thu, 21 Mar 2019 14:43:21 GMT

Hi zless,

yeah, we can do that.

Regards

Thomas

Re: Troubles with cancelling contract

zless — Thu, 21 Mar 2019 15:05:30 GMT

Hi Thomas,

Thank you, this would be really great. Please do so.

Re: Troubles with cancelling contract

Thomas — Thu, 21 Mar 2019 16:22:04 GMT

Hi zless,

is already done.

Regards

Thomas