Thema "Betreff: Cancel my Kabel contract" in Archiv_Kabel

Cancel my Kabel contract

Sjdhdjiekfj — Sat, 02 Mar 2019 20:00:34 GMT

I recently relocated from Hamburg to Berlin, I sent all the documents requesting to cancel my contract since I’m currently subletting and the main tenant already has a connection. Nevertheless I’ve received via e ail a new contract activated at the new address and a communication that a technician will call me.

Re: Cancel my Kabel contract

Stephan — Tue, 05 Mar 2019 10:31:21 GMT

Hi Sjdhdjiekfj,

if the Internet line can also be made available at the new address, the contract will be transferred to the new address.

In this case, you cannot cancel the contract prematurely due to a move.

Regards

Stephan

Re: Cancel my Kabel contract

Sjdhdjiekfj — Tue, 05 Mar 2019 10:46:34 GMT

Hi,

in the apartment where I moved, the main tenant already has an internet connection in his name. How can it be possible to have the connection moved here? Are you suggesting there will be two internet connections in the same apartment? That doesn't sound correct to me.

Re: Cancel my Kabel contract

Sjdhdjiekfj — Tue, 05 Mar 2019 11:27:36 GMT

please advice, the customer service replied to ask for a solution to the problem on the forum

Re: Cancel my Kabel contract

Grit — Wed, 06 Mar 2019 14:43:36 GMT

Hello Sjdhdjiekfj,

is the existing connection a cable connection or any of Vodafone's at all? If so, we will check it out. If not, then it is not important and the contract will not be terminated prematurely.

Regards

Grit

Betreff: Cancel my Kabel contract

Sjdhdjiekfj — Wed, 06 Mar 2019 15:53:52 GMT

Hi,

Thanks for you answers:
The WiFi name is KabelBox-8328 and I remember seeing the cable, so I’m sure it’s a cable connection. I will look this evening. Can you tell me what other information do you need so that I can gather it?

Betreff: Cancel my Kabel contract

Sjdhdjiekfj — Wed, 06 Mar 2019 20:47:10 GMT

the modem is a sagemcom f@st 5460 and given the ip address it's defenitely Vodafone

Betreff: Cancel my Kabel contract

Grit — Thu, 07 Mar 2019 18:39:28 GMT

Hello Sjdhdjiekfj,

we are examining this. Send us your name, address, customer number and date of birth. We also need the moving date and the new address. If a cable contract already exists there, we need the name, address and customer number of the contract holder of the other contract. Send me all data in a private message and then contact me again here in the thread. Please note, if data is missing, we cannot process it.

Regards

Grit

Betreff: Cancel my Kabel contract

Sjdhdjiekfj — Sun, 10 Mar 2019 10:38:20 GMT

Hello Grit,

I’ve sent you the required information.

Betreff: Cancel my Kabel contract

Thomas — Tue, 12 Mar 2019 07:53:37 GMT

Hi Sjdhdjiekfj,

the contract has already been terminated. A confirmation was sent to you by mail on 01.03.2019.

Regards

Thomas

Betreff: Cancel my Kabel contract

Sjdhdjiekfj — Wed, 13 Mar 2019 09:25:40 GMT

Hi Thomas,

i will send you a different contract number, I just realized that you guys terminated the old one and issued a new one.

best

carlo

Betreff: Cancel my Kabel contract

Thomas — Thu, 14 Mar 2019 07:20:47 GMT

Hi Sjdhdjiekfj,

there is also no contract under the other customer number. It was revoked and thereby canceled.

Regards

Thomas

Betreff: Cancel my Kabel contract

Sjdhdjiekfj — Thu, 14 Mar 2019 10:19:04 GMT

Hi Thomas,

Thanks for the answer. I have one last question, I received a request to return the router and use the return label inside. But there is not such a thing. What should I do?

Betreff: Cancel my Kabel contract

Thomas — Thu, 14 Mar 2019 13:29:43 GMT

Hi Sjdhdjiekfj,

you should have received a return receipt at the beginning of the contract. If it is no more there, please return the equipment at your own expense.

Regards

Thomas