Thema "Re: My Vodafone cable bill increased suddenly from past 2 months." in Archiv_Kabel

My Vodafone cable bill increased suddenly from past 2 months.

samrat — Mon, 04 Mar 2019 14:43:01 GMT

Hi,

Sorry i am still learning German, can't speak German.

It will be very helpful if i get assistance here in understnading my bill. Thanks in advance.

Till december-2018 i was getting charged Euro 16.99.

But in 01/07/2019 it was Euro 31.51

And on 02/07/2019 it was Euro 46.99.

Let me know if you need more data.

Thanks & Regards,

Ashok

Re: My Vodafone cable bill increased suddenly from past 2 months.

Thomas — Mon, 04 Mar 2019 20:52:37 GMT

Hi Ashok,

you looked at the invoices on the customer portal. Perhaps it clarifies itself then.

Regards

Thomas

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Tue, 05 Mar 2019 06:45:13 GMT

Hi Thomas,

Thanks for your reply.

I already looked into it, but not able to understand the increase. Could you please help me to know why there is this much raise

Thanks,

Ashok

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Wed, 06 Mar 2019 11:12:25 GMT

Hope someone from your team finds time to look into it. Thanks.

Re: My Vodafone cable bill increased suddenly from past 2 months.

Tina — Wed, 06 Mar 2019 13:36:58 GMT

Hello samrat,

I'll take a look.

Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Wed, 06 Mar 2019 20:53:44 GMT

Hi, Sent you the details. Thanks for your time.

Re: My Vodafone cable bill increased suddenly from past 2 months.

Tina — Thu, 14 Mar 2019 10:34:13 GMT

Hello samrat,

in the first 12 months you got 30,- discount on the fee. Since January 2019 we calculate the standard price for your tariff (44,99 €). This is also stated in your order confirmation.

Best regards

Tina

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Sun, 10 Mar 2019 10:30:54 GMT

Thanks for your time. And really sorry for wasting your time. I found the contract which explains this. And i also see that i am having option to change the tariff to 100Mbits for lesser price which i was told and got written on my contract. I am not able to see the opton to change to 100 Mbits online.

Could you please let me know what will be the monthly price deductions for 100Mbits for a loyal customer like me.

And how to change the tariff to 100Mbits?

Again thanks for all your time.

Regards,

Ashok

Re: My Vodafone cable bill increased suddenly from past 2 months.

Tina — Tue, 12 Mar 2019 07:54:44 GMT

Hallo samrat,

the price for 100 mbit/s should also be indicated there. 34,99 € per month if you change.

Best regards

Tina

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Wed, 13 Mar 2019 16:24:34 GMT

Hi,

Thank you very much. Sorry for repeating the same question. How to change the plan to 100mbits? under 'change tariff' i don't see this option(for 100Mbits). Or if you can do it for me on your own, it will be very helpful.

Thanks,

Ashok

Re: My Vodafone cable bill increased suddenly from past 2 months.

Tina — Thu, 14 Mar 2019 10:33:57 GMT

Hello smarat,

I'll take care of the change. Please be patient, in the next few days you will get the confirmation.

Do you have any other questions?

Best regards

Tina

Re: My Vodafone cable bill increased suddenly from past 2 months.

samrat — Thu, 14 Mar 2019 11:36:21 GMT

Sure.

No other questions.

Thank you very much for all the support.

Regards,

Ashok