Thema "Betreff: Internet speed too slow" in Archiv_Kabel

Internet speed too slow

Eimantas — Sat, 02 Mar 2019 10:33:25 GMT

Good evening,

I have my Vodafone Cable Internet activated for 2 days. My plan is Cable Red 200. Unfortunately, the download speed is only around 95 Mbit/s using a cable connection to the router.

At the moment, I only use a foreign telephone number, therefore, I cannot call the technical service directly. Vodafone live chat refuses to help as well. Could you please help?

Best wishes,

Eimantas

EDIT: Moved to cable board. Boris

Betreff: Internet speed too slow

Eimantas — Sun, 03 Mar 2019 17:59:17 GMT

I have found an interesting thing in the settings for my router:Why does it say 100 Mbits and not 200 Mbits as in my contract? Can I change this?

Re: Internet speed too slow

Stephan — Tue, 05 Mar 2019 06:49:48 GMT

Hi Eimantas,

welcome to our Community.

Is your network card also Gigabit capable? Please check your computer, if all settings are set correctly.

Regards

Stephan

Re: Internet speed too slow

Eimantas — Tue, 05 Mar 2019 08:43:54 GMT

Hi Stephan,

Yes, my laptop (Dell N7110) is Gigabit capable. I am using Vodafone WLAN router and the CAT5e cable which I found in the box of the router.

Also, I tested my Wi-Fi download speed in close proximity to the router and the maximum I get is only 40 Mbps. I used my mobile phone as well and the result is similar. I believe this is quite common for 100 Mbps Internet plans? I would definitely expect a higher Wi-Fi speed with a 200 Mbps Internet plan even with a 2.4 GHz connection.

Therefore, I tend to believe that there is a 100 Mbps limitation set in my router for some reason. Any ideas how to solve this?

Best wishes,

Eimantas

Re: Internet speed too slow

Eimantas — Wed, 06 Mar 2019 11:57:13 GMT

Hi Stephan,

Can you please check if there is no problem on the Vodafone's side?

Best wishes,

Eimantas

Re: Internet speed too slow

Tina — Wed, 06 Mar 2019 14:32:18 GMT

Hello Eimantas,

can you please reset the cable router and connect your laptop to another lan port?

Best regards

Tins

Re: Internet speed too slow

Eimantas — Wed, 06 Mar 2019 16:32:03 GMT

Hello Tina,

Problem remained.

After reset and connection to another lan port:

Download: 92 Mbps

Upload: 12 Mbps

Ping: 26 ms

Wifi:

Download: 30 Mbps

Upload: 12 Mbps

Ping: 27 ms

Best wishes,

Eimantas

Re: Internet speed too slow

Tina — Thu, 07 Mar 2019 19:58:51 GMT

Hello Eimantas,

send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Internet speed too slow

Eimantas — Thu, 07 Mar 2019 21:26:07 GMT

Hi Tina,

Message sent.

Best wishes,

Eimantas

Re: Internet speed too slow

Tina — Mon, 11 Mar 2019 11:06:01 GMT

Hello Eimantas,

the kabelrouter is currently offline. Please connect it and then contact us again.

Best regards

Tina

Re: Internet speed too slow

Eimantas — Mon, 11 Mar 2019 17:23:07 GMT

Hi Tina,

My router is on again.

Best wishes,

Eimantas

Re: Internet speed too slow

Tina — Thu, 14 Mar 2019 10:35:59 GMT

Hello Eimantas,

you can now please perform some tests with our speedtest. Please via direct LAN connection.

Best regards

Tina

Re: Internet speed too slow

Eimantas — Wed, 13 Mar 2019 18:59:33 GMT

Hi Tina,

I did some additional tests but observed no change in my download speed.

Best wishes,

Eimantas

Re: Internet speed too slow

Tina — Thu, 14 Mar 2019 10:51:58 GMT

Hello Eimantas,

what speed was measured? Also around 100 mbit/s?

Can you please check the network settings of your hardware? Possibly a speed limit is set there.

Best regards

Tina

Re: Internet speed too slow

Eimantas — Thu, 14 Mar 2019 11:33:34 GMT

Hi Tina,

Yes, the speed was as before, around 94-95 Mbps. Ok, I will look into this.

Best wishes,

Eimantas