Thema "Re: New customer issue" in Archiv_Kabel

New customer issue

catap — Wed, 13 Feb 2019 13:22:59 GMT

Good day!

I'm a new customer of vodafone kabel internet and I have strange issue.

A few weeks ago I've subsribed to kabel internet for my new home, I've received a new modem over DHL and everything looks in order.

But a few days ago I recieved an SMS

> Lieber Vodafone-Kunde, installieren Sie bitte in den nächsten 5 Tagen Ihren Kabel-Router. Damit aktivieren Sie Ihren Anschluss. Den Kabel-Router und eine Anleitung zur Installation finden Sie im Starter-Paket. Das haben Sie schon von uns bekommen. Freundliche Grñüe, Ihr Vodafone-Team

As I understand I should start to use internet over new modem and new address in 5 days, but I'm moving in 2 weeks.

I tried to reach anybody who speaks english by phone... but I can't.

What should I do?

Thanks.

Re: New customer issue

Stephan — Fri, 15 Feb 2019 19:31:11 GMT

Hi catap,

welcome to our Community.

Did you also specify a desired date with your order? If not, you will receive this message automatically two weeks after your order.

If you received the SMS only recently, you probably placed your order at the beginning of February, right?

Regards

Stephan

Re: New customer issue

catap — Sat, 16 Feb 2019 10:00:55 GMT

Hi Stephan,

I've placed an order about two weeks ago.

So, I can just do nothing and when I will move my internet at the new appartment should work, right?

Re: New customer issue

Thomas — Mon, 18 Feb 2019 18:50:34 GMT

Hi catap,

you can't do anything right then. You just plug in the cable router and the internet should work. If not, we will send you a free technician.

Regards

Thomas

Re: New customer issue

catap — Thu, 28 Feb 2019 16:21:01 GMT

Yes, it works fine.

Anyway, I discovered that the modem has also phone ports and looks like I have two phone lines.

Is it possible to terminate this line on something another, likes http://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/ht802?

Re: New customer issue

catap — Fri, 01 Mar 2019 07:38:49 GMT

Hey,

and one more questoin: does it possible to enable "static IP"? or something like this?

Re: New customer issue

Thomas — Fri, 01 Mar 2019 11:05:48 GMT

Hi catap,

only Line 1 is activated. What you connect there is up to you. However, we cannot provide support or guarantee that it will work.

A static IP is only possible with our business tariffs. There is an additional option for this.

Regards

Thomas

Re: New customer issue

catap — Fri, 01 Mar 2019 11:50:17 GMT

Hi Thomas,

Thanks for you response.

1) The modem in bridge mode right now and I'd like to forward it to my box. But I don't understand how can I get SIP credentionals if it SIP.

2) And for resident customer it is impossible, right?

Re: New customer issue

catap — Sun, 03 Mar 2019 17:34:20 GMT

2+) and because I'm using this internet for work and my company may pay for it :), is it possible to transfer my contract to business contract?

Re: New customer issue

Nancy — Mon, 04 Mar 2019 11:42:29 GMT

Hello catap,

you can switch to a business rate. Simply use your customer portal, there you will find all tariffs you can switch to. You can then book the option Fixed IPv4 address.

So that you get the SIP data for your terminal, you have to connect it and then you get the SIP data via the activation portal.

Best regards
Nancy

Re: New customer issue

catap — Mon, 04 Mar 2019 12:24:10 GMT

Let start from tarif.

I've clicked 'Tarifwechsel' and I see only one option: enable wlan on modem (see attached screenshot).

I clicked to wrong place?

Re: New customer issue

Nancy — Tue, 05 Mar 2019 07:50:45 GMT

Hello catap,

you've come to the right place. Which business tariff would you like to take? Please send me your customer number, name, date of birth and address by private message and then report again here in the article. Then I'll take a look at your contract.

Best regards

Nancy

Re: New customer issue

catap — Tue, 05 Mar 2019 11:32:20 GMT

Hello Nancy,

I've sent a personal message with subject Switch to Business tariff.

Re: New customer issue

Tina — Wed, 06 Mar 2019 15:29:39 GMT

Hello catap,

if you switch to Business Internet 1000, the rate is 64,99 € per month. The option fixed IP costs 5,95 €.

Should I take care of the change?

Best regards

Tina

Re: New customer issue

catap — Wed, 06 Mar 2019 17:00:29 GMT

Tina,

I have one question before I say yes: right now I've discovered that then modem at bridge mode it doesn't forward IPv6.

I've digg a bit this forum and discovered that with fixed IP option it is possible to have IPv6 perfix delegation from modem when it is in bridge mode.

Can you confirm it?

To be clistar clear with `Business Internet 1000` + `fixed IP` (64,99 + 5,95 ~= €71/month) will I have:
- same speed 1000/50;

- fixed IPv4;
- fixed IPv6 range that modem will bridge to my router over dhcp6-pd or something like this.

Thanks!

Re: New customer issue

Tina — Thu, 07 Mar 2019 20:49:45 GMT

Hello catap,

that's right.

Best regards

Tina

Re: New customer issue

catap — Thu, 07 Mar 2019 21:20:49 GMT

Hello Tine,

You may proceed.

Re: New customer issue

Tina — Tue, 12 Mar 2019 11:07:20 GMT

Hello catap,

I've took processed of the change.

Best regards

Tina

Re: New customer issue

catap — Tue, 12 Mar 2019 11:45:18 GMT

Hi Tina,

I'd like to confirm that it'd switched and I see IPv6 at internal network. Thanks!

As I can see option WLAN is enabled. Can I ask you to dissabled it because I'm using modem at bridge mode and it doesn't mean anything 🙂

Thanks!

Re: New customer issue

Tina — Wed, 13 Mar 2019 07:56:38 GMT

Hallo catap,

you can activate the bridge mode in your customer portal. The wifi will then deactivate itself automatically.

Do you have any other questions?

Best regards

Tina