Thema "Re: how to cancel" in Archiv_Kabel

how to cancel

Ernando0102 — Sun, 10 Mar 2019 11:12:39 GMT

hello, I have a contract for 2 years since January 2018 with Internet and Landline and would like to cancel it because i had to leave the country and where I am (Brazil) there's no Vodafone. I would like to know how to proceed with it.
Can anyone help me?
Thank you very much

Re: how to cancel

Thomas — Tue, 12 Mar 2019 07:56:38 GMT

Hi Ernando0102,

you've come to the right place. In this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send me your customer number, name and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: how to cancel

Ernando0102 — Wed, 13 Mar 2019 00:03:02 GMT

Hi Thomas, i sent already a private message with my date.
Thanks again
Regards
Ernando Santos

Re: how to cancel

Thomas — Wed, 13 Mar 2019 11:52:03 GMT

Hi Ernando0102,

you just informed us about the move. The period of 3 months therefore begins only now. We have processed the cancellation and you will receive the confirmation by e-mail.

Regards

Thomas

Re: how to cancel

Ernando0102 — Wed, 13 Mar 2019 12:51:06 GMT

Hello Thomas!
Thank you very much, now i ll be waiting for the confirmation by e-mail.
One last question. This confirmation by e-mail will also come in between the 3 months or should it be coming soon?

Re: how to cancel

Thomas — Thu, 14 Mar 2019 08:02:16 GMT

Hi Ernando0102,

the confirmation is already sent.

Regards

Thomas