Thema "Need English support: Kabel not working" in Archiv_Kabel

Need English support: Kabel not working

MrLolli — Fri, 08 Mar 2019 08:15:38 GMT

I recently made a contract for kabel 100mbps, I received the box with the modem, cables and all the papers.
I activated my account following the instructions by using the given code.
The modem is plugged in the socket but unfortunately a red led over the internet label on the device is blinking, and obviously I have no intenrnet connection.

How many days should pass to have the service active?
Or is this a strange behavior and I need a technician..?

Thanks

Luca

Re: Need English support: Kabel not working

Stephan — Mon, 11 Mar 2019 13:58:31 GMT

Hi MrLolli,

welcome to our Community.

What's your current status? Does the Internet now work?

Regards

Stephan

Betreff: Need English support: Kabel not working

MrLolli — Tue, 12 Mar 2019 10:40:48 GMT

Hi Stephan,

Unfortunately the network is still not working.
I contacted the Vodafone support, and they said I need a technician to come to check the state of my line.

I tried to call again the tech support, but unfortunately I wasn’t able to go through the process with the answering machine.

Could you help me on booking a technician?

Thanks

L.

Betreff: Need English support: Kabel not working

Stephan — Tue, 12 Mar 2019 15:36:36 GMT

Hi MrLolli,

we should be able to help you with that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Need English support: Kabel not working

Stephan — Wed, 13 Mar 2019 16:15:36 GMT

Hi MrLolli,

I informed our technical department about your problem. They'll contact you in the next few days to make an appointment.

Please keep us informed here.

Regards

Stephan