Thema "Re: Moving from Bremen to Berlin" in Archiv_Kabel

Moving from Bremen to Berlin

Kostiantyn — Thu, 07 Mar 2019 19:05:20 GMT

Hi everyone!

I have recently moved from Bremen to Berlin. Therefore, I want to move my internet contract with vodafone as well. As it was before, it is nearly impossible to find someone on the hotline who can assist in English (my German, unfortunatley, is not good enough). It is even more surprising that all people I've talked to via phone were not just non-English speakers, they were quite unfriendly! For an international company, this is a shame!

Anyhow, I still want my internet at home. I did Umzugservice via the website, and apparently was deregistered to my new apartment in Berlin. However, the router I had in Bremen doesn't fit any of the connections in the new aparment in Berlin. What should I do? I would appreciate if someone can help me with this question. Ideally, I need a technician, but how can I request one (again, no English support available)? I have a vodafone kabel red tariff.

Re: Moving from Bremen to Berlin

Tina — Mon, 11 Mar 2019 09:33:36 GMT

Hello Kostiantyn

welcome to our community. Nice to see you. You are right here with your question in english.

I'll take a look. Send me the following informations in a private message:

full name

date of birth

previous and new address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Moving from Bremen to Berlin

Kostiantyn — Mon, 11 Mar 2019 14:48:50 GMT

Hi Tina, thanks for your post! I have sent you a private message.

Re: Moving from Bremen to Berlin

Tina — Tue, 12 Mar 2019 12:59:33 GMT

Hello Kostiantyn,

I've assigned a technician with the installation. He will contact you for an appointment by phone. Please be patient. Keep me up to date.

Best regards

Tina

Re: Moving from Bremen to Berlin

Kostiantyn — Tue, 12 Mar 2019 16:14:42 GMT

Hi Tina!

Thank you for the help. I was contacted by the company that provides technical service, and we have agreed on the date and time for a technician to come. Let's hope everything goes according to this plan.

Best,

Kostiantyn

Re: Moving from Bremen to Berlin

Tina — Wed, 13 Mar 2019 08:47:32 GMT

Hello Kostiantyn,

I'm glad it happened so quickly. Please, keep me up to date.

Best regards

Tina