Thema "Re: Cancel contract leaving apartment" in Archiv_Kabel

Cancel contract leaving apartment

fahimmahmood — Mon, 04 Mar 2019 15:11:04 GMT

Hi there,

I want to cancel my contract of Vodafone Kabel. I have already given notice to the house owner. Furthermore, I am not sure where I will move within Germany yet so I can not opt for moving my contract to another place. Can someone help me in this regard?

Further details i can share later if someone needs them

Betreff: Cancel contract leaving apartment

reneromann — Mon, 04 Mar 2019 19:50:09 GMT

The cancellation can only be processed if the new address is known.

As your contract will move to the new address - the only way to cancel the contract is if the contract cannot be fulfilled at the new address (and that's the reason why the new address matters).

Re: Cancel contract leaving apartment

Nancy — Tue, 05 Mar 2019 10:40:07 GMT

Hello fahimmahmood,

we'll be happy to help you.

In this case you can cancel your contract as usual at the end of the term.

Best regards

Nancy

Re: Cancel contract leaving apartment

fahimmahmood — Tue, 05 Mar 2019 11:51:33 GMT

I understand that I have to provide the other address. As previously mentioned is I am not sure where I will stay in Germany and I already gave notice for the current address. so why I am supposed to pay if I am no longer living in that place this I am not understanding, could it be that the payment will stop and once I get the room I can resume or cancel the contract?

Re: Cancel contract leaving apartment

reneromann — Tue, 05 Mar 2019 22:25:14 GMT

@fahimmahmood schrieb:
so why I am supposed to pay if I am no longer living in that place this I am not understanding, could it be that the payment will stop and once I get the room I can resume or cancel the contract?

You are supposed to pay because you signed a contract that obliges you to pay for the contract - and Vodafone will provide you the paid-for service at the location that you contractually agreed. If you move out of that location, it's solely your problem that you cannot use the service any more - but this does not change anything with the obligation to pay for the service.

Be happy that there was a change to the telecommunications law a few years ago that grants the right to prematurely end the contract if the service cannot be fullfilled at the new location.

Germanys high court had ruled out a similar case where the customer moved to a location, where the service could not be fullfilled, in a way that the contract had to be paid fully until the end of the minimal contractual term even if that would mean that the had to pay for more than a year without the possibility to use the service (as moving is solely in the responsibility of the customer). Afterwards the telecommunications law was changed to have this special right of a premature cancellation witht the 3 months period.