Thema "Re: I am still having a problem" in Archiv_Kabel

I am still having a problem

Kim_1992 — Wed, 20 Feb 2019 10:42:10 GMT

Dear whom it may concern,

On August I have taken over the internet contract from former

tenant of the apartment.

On 15.11.2018, I have wrote problem I am having, where

I have not been paying for my internet and would stop

my phone, TV, and slow down my internet since I have

not paid since first payment request.

I did not receive such a request, and I saw I have paid 11.19EUR

on 27.9.2018, and 23.98EUR on 26.10.2018. I do not know why I have been

paying different amount of money, but it is clear I have been paying

money to vodafone.

I have called your company regarding this matter, and was advised to

write this on Vodafone community, but when I tried to register by using

Kundennummer, it did not work, therefore, I had to register via "I am not

a customer yet."

I haven't even recevied my copy of contract for the internet, and wondering

what is going on with that?

Also, the postman around my area doesn't deliver the mail if there's no

room number was written on it, therefore I wish to add my room number

on my address, how do I do that?

I have already asked everything I wrote above on 15.11.2018. I have not

received any answer yet. I even wrote a letter regarding this, where I believe

it was ignored.

Lastly, it seems like monthly payment for the internet was also have been

taken from former tenant, where he has called your company on 20.11.2018,

where he was told that I did not send my bank detail to your company. He

told that I have sent it to the company, and your colleague checked it, and found

my bank detail, and told former tenant that they're going to cancel the money your

company took from him, and it seems like your colleague also cancelled my bank

detail as well.

Since then, the payment has stopped, and I have not received any mail you've probably

sent it to me, since there's no room number written with the address.

I do not seek for a trouble, and I wish to pay you, but if you don't help me, I cannot pay

for my internet even though I want to. Please do not ignore this post, and help me solve

this problem.

Sincerely,

Yangkwang Kim

Re: I am still having a problem

Thomas — Wed, 20 Feb 2019 20:40:26 GMT

Hi Kim_1992,

did you officially take over the contract? What did you initiate? It is actually not possible to take over the contract. I'll take a look at that, too. Please send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: I am still having a problem

Kim_1992 — Fri, 22 Feb 2019 10:24:10 GMT

Hello, thank you for the reply,

I have sent my detail in a private message.

Re: I am still having a problem

Thomas — Fri, 22 Feb 2019 19:02:57 GMT

Hi Kim_1992,

the contract adoption has been processed. Unfortunately the letters to this effect did not reach you. As far as I could see, everything that had gone wrong with the payments had already been cleared up by our complaint management. So that you can understand this, I have sent copies to you in addition. I adapted the address as desired and wrote the room number with it. Now only the bank account is missing and then it should fit. You can send it to me in a private message.

Regards

Thomas

Re: I am still having a problem

Kim_1992 — Mon, 25 Feb 2019 11:12:49 GMT

Hello, Thomas,

I have sent you my bank account in private message.

Sincerely,

Kim_1992

Re: I am still having a problem

Thomas — Tue, 26 Feb 2019 09:21:36 GMT

Hi Kim_1992,

i've already replied to the message.

Regards

Thomas

Re: I am still having a problem

Kim_1992 — Wed, 27 Feb 2019 10:07:39 GMT

Hello Thomas,

I've got your message. Thank you very much for your help.

Sincerely,

Yangkwang Kim

Re: I am still having a problem

Stephan — Thu, 28 Feb 2019 11:28:31 GMT

Hi Kim_1992,

we were happy to do that.

Do you have any further questions?

Regards

Stephan

Re: I am still having a problem

Kim_1992 — Thu, 28 Feb 2019 15:47:08 GMT

Hello Thomas,

No, I don't have any question at the moment.

Thank you for your help,

Kim_1992

Re: I am still having a problem

Thomas — Sat, 02 Mar 2019 13:18:17 GMT

Hi Kim_1992,

okay, then we close the thread.

Regards

Thomas