Thema "surrendering Vodafone Broadband Connection due to moved to India" in Archiv_Kabel

surrendering Vodafone Broadband Connection due to moved to India

jashwink — Sun, 17 Feb 2019 13:15:45 GMT

Dear,

I am the customer of Vodafone and have been in contract with Vodafone sinceJan 2018 and my customer
number is ***.
Due to cancel of work contract by my company I have to leave Germany. Henceforth I would to like to
surrender my Vodafone Broadband connection.
Also I will vacate from my current residence on 7th of Dec 2018 and move to India. I would like to terminate
the contract with Vodafone.

Please help regarding my request and do the needful.

Thanks

Ashwin

Edited personal data

Betreff: surrendering Vodafone Broadband Connection due to moved to India

reneromann — Sun, 17 Feb 2019 15:15:21 GMT

There are quite a large number of threads dealing with this situation.

In short:

You'll have to send a written cancellation either by letter or by using the contact form in German language to Vodafone stating that you'll move to India (or in your case that you already left to India). And you need to provide official proof of movement (in your case, the deregistration documents - "Abmeldebescheinigung" - from the German officials that you should've obtained before movement).

In that case, your contract is ended with a 3 months period beginning with the day of movement or Vodafone receiving the cancellation, the later one of the two counts. As you already moved, it'll be the day that Vodafone receives the cancellation - and in so far it'll be at least 3 more months that you'll have to pay for the service.

Please keep also in mind to send back any rental device in time.

Re: surrendering Vodafone Broadband Connection due to moved to India

Thomas — Tue, 19 Feb 2019 15:28:45 GMT

Hi jashwink,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: surrendering Vodafone Broadband Connection due to moved to India

jashwink — Mon, 25 Feb 2019 13:07:17 GMT

Dear,

Here is my details as requested

Name: Ashwin ***

DOB: ***

Lived in Germany Address:***

Current Address. ***

Here I have attached my De Registeration Copy. I left Germany on 07-Dec-2018.

Thanks

Aswin Kumar

Edit: @jashwink personal data removed

Re: surrendering Vodafone Broadband Connection due to moved to India

Thomas — Mon, 25 Feb 2019 13:09:40 GMT

Hi jashwink,

we have adjusted the termination of the contract. It ends with a period of 3 months beginning with the day of the first information of the move on 17.12.2018. You will also get a confirmation.

Regards

Thomas