Thema "Re: Change cable contract to a lower fare" in Archiv_Kabel

Change cable contract to a lower fare

kabelKunde4 — Tue, 19 Feb 2019 17:21:50 GMT

I am a cable customer currently using 400 the Red Internet & Phone Red Internet & Phone 50. I tried doing it through the MyVodafone portal, but it what not possible. Then, I called the customer service at 0800 5102300, but for two times I was hung up before I could talk to anyone and / or I could request the change in the fare I am in. How should I proceed now? Many thanks!

Re: Change cable contract to a lower fare

Thomas — Wed, 20 Feb 2019 18:21:55 GMT

Hi kabelKunde4,

i understand that correctly, you want to downgrade the contract to Internet & Phone 50. Let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Change cable contract to a lower fare

kabelKunde4 — Wed, 20 Feb 2019 22:09:41 GMT

Hi Thomas.

As requested, I sent you the information as a private message 🙂

Waiting for further instructions.

Many thanks!

Re: Change cable contract to a lower fare

Thomas — Thu, 21 Feb 2019 16:51:58 GMT

Hi kabelKunde4,

the downgrade is possible at the end of the 1st year. In your case this would be 11.04.2019. Should we note this on the date.

Regards

Thomas