Thema "Re: Contract Cancellation (Leaving Germany)" in Archiv_Kabel

Contract Cancellation (Leaving Germany)

Sameen — Thu, 20 Dec 2018 18:28:09 GMT

Hi ,

I am leaving Germany on 26 December 2018. I have requested to terminate my contract but it is "process". Please tell me where should I post router and how.

I need to packaging and house hold things sale.

regards

Dure Sameen

Re: Contract Cancellation (Leaving Germany)

Anett — Mon, 24 Dec 2018 08:51:48 GMT

Hello, Sameen,

have you already received a cancellation confirmation? If so, then you will find the address on it. If no, then the device must be sent to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Regards

Anett

Re: Contract Cancellation (Leaving Germany)

Sameen — Mon, 11 Feb 2019 19:07:11 GMT

I requested to terminate my contract but it is "still in processing"..... please tell me what to do further,, there are bills of every month coming.... I want to stop it...

Re: Contract Cancellation (Leaving Germany)

Grit — Tue, 12 Feb 2019 11:16:09 GMT

Hello Sameen,

the contract cannot be terminated immediately. Did you properly report a move or mention it in your notice of termination? If YOU simply cancelled the contract without giving your new address and moving address, then you can only cancel the contract at the end of the contract period. If you have reported the move, as it should be, the contract will be terminated according to the Telecommunications Act. If you moved on 26.12.2018, the contract can be terminated at the earliest on 26.03.2019.

Regards

Grit

Re: Contract Cancellation (Leaving Germany)

Sameen — Tue, 12 Feb 2019 11:52:19 GMT

You mean to say, now I cannot cancel my contract until 2 years...?

I just requested to cancel my contract and there was not mention any need of new address ..?? If you need so I can provide "Now".

Can I try again to cancel my contract, Router is still in Germany at my friend home. There is a paper given in my contract file on which return address is mention, should I send there? Do I need to add any number on it .. etc..

Please help me in contract cancellation..

Re: Contract Cancellation (Leaving Germany)

Sameen — Tue, 12 Feb 2019 11:58:58 GMT

@have you already received a cancellation confirmation?

What is cancellation confirmation, I didnt get any yet..????

Re: Contract Cancellation (Leaving Germany)

Grit — Wed, 13 Feb 2019 08:04:44 GMT

Hello Sameen,

i didn't write that. I have written that the contract cannot be terminated immediately. Have you already quit? If so, did you mention the move?

Regards

Grit

Re: Contract Cancellation (Leaving Germany)

Sameen — Thu, 14 Feb 2019 19:04:39 GMT

Hi Grit

Ok. I did mention the move but I didnt provide my current (Pakistan) address , I had left Germany on 26th December 2018.

There is already bill of two months 50 Euro billed on me, and plus I still have router.

Kindly let me know in clear what steps are required to end contract more reasonably.. Ok I know now contract will be ended in March. But I have not got any email any notification ...

What should I do...?

regards

Dure Sameen

Re: Contract Cancellation (Leaving Germany)

Grit — Fri, 15 Feb 2019 10:07:23 GMT

Hello Sammeen,

i'll see if the resignation was recorded for March or later.

Send me name, address old and new, customer number and date of birth in a private message and report you afterwards again here.

Regards

Grit

Re: Contract Cancellation (Leaving Germany)

Sameen — Fri, 15 Feb 2019 10:28:20 GMT

How to send private message?

Re: Contract Cancellation (Leaving Germany)

Sameen — Fri, 15 Feb 2019 10:30:45 GMT

OK , requested information is sent via a private message. Please check.

Re: Contract Cancellation (Leaving Germany)

Grit — Fri, 15 Feb 2019 13:30:49 GMT

Hello Sameen,

you have reported the move to 01.01.2019, so the notice was processed according to the Telecommuniktaionsgesetz to 01.04.2019. The cancellation confirmation has been sent, but you can also see it in the customer portal.

Unfortunately, you probably thought that this was wrong and booked the debit back for January. An SMS reminder was sent for this. The charges will be calculated until 01.04.2019, unfortunately we cannot make any exceptions.

Regards

Grit

Re: Contract Cancellation (Leaving Germany)

Sameen — Fri, 15 Feb 2019 13:37:37 GMT

Hi Grit,

Ok I understand, what to do with Router.. I will send it , but do I need anything else to write on slip..there was a page of return router and there is slip on it.. I just have to cut and paste on box and send it.. right?

Let me know..

Also now I have a pakistani bank account number can you deduct from that ..

regards

Dure Sameen

Re: Contract Cancellation (Leaving Germany)

Sameen — Fri, 15 Feb 2019 13:50:58 GMT

Hi Grit

I checked that I cant modify my bank account(IBAN) no and my current phone number...

how will I pay?

regards

Dure Sameen

Re: Contract Cancellation (Leaving Germany)

Thomas — Mon, 18 Feb 2019 15:00:35 GMT

Hi Sameen,

if you have a return receipt, use it.

You can also transfer the monthly fees.

Regards

Thomas

Re: Contract Cancellation (Leaving Germany)

Sameen — Mon, 18 Feb 2019 15:06:05 GMT

I dont have a return receipt..

and how can I pay my monthly fee with IBAN .. (Pakitani account)

Re: Contract Cancellation (Leaving Germany)

Thomas — Tue, 19 Feb 2019 18:39:22 GMT

Hi Sameen,

please send it back at your own expense.

You can transfer to our bank account. Please include the customer number in the reason for transfer.

Regards

Thomas