Thema "Re: No internet" in Archiv_Kabel

No internet

Haroun — Thu, 07 Feb 2019 18:12:46 GMT

Hello,
I have received my router this monday and i have no internet.
i tried to contact the customer support but it's all in english and i could not understand.
and i got a sms today informing me that i need to activate it in the next 5 days.
could you please help me with that.

Thanks

Betreff: No internet

Jojo111 — Thu, 07 Feb 2019 18:18:05 GMT

DSL or Cable?

Betreff: No internet

Haroun — Thu, 07 Feb 2019 19:46:28 GMT

Cable internet

Betreff: No internet

Jojo111 — Thu, 07 Feb 2019 20:55:18 GMT

Moved into the Cable board

Betreff: No internet

Haroun — Fri, 08 Feb 2019 08:33:55 GMT

Where is that cable board?

Re: No internet

Manu — Mon, 11 Feb 2019 11:47:29 GMT

Hi Haroun,

your thread has been moved to the correct board. Everything is ok.

Does any LED on your router light up? Are all cables connected?

Best Regards, Manu

Re: No internet

Haroun — Mon, 11 Feb 2019 20:07:56 GMT

Hello Manu,
Thanks for your reply
all cables are connected and th INTERNET led is flashing red

Re: No internet

Haroun — Wed, 13 Feb 2019 18:44:42 GMT

no response right?
2 weeks now without internet
Thnaks a lot! 🙂

Re: No internet

Haroun — Thu, 14 Feb 2019 12:34:38 GMT

hello?

Re: No internet

Tobias — Thu, 14 Feb 2019 13:50:56 GMT

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

Re: No internet

Haroun — Thu, 14 Feb 2019 14:41:09 GMT

Ok i sent you the information
Thanks in advance 🙂

Re: No internet

Haroun — Thu, 14 Feb 2019 17:10:21 GMT

Hello,
Any updates? 🙂

Re: No internet

Haroun — Fri, 15 Feb 2019 08:54:39 GMT

Good morning,
Any updates?

Re: No internet

Haroun — Fri, 15 Feb 2019 11:57:09 GMT

So, nobody is going to help today which means another weekend without internet.
Am really angry and sad with your service quality because besically you are not helping at all!
Anyway am very sorry to myself that i had a contract with you @VodafoneDeutsch
@Tobias @Manu and @Jojo111 thanks for ignoring my posts and messages
And am sorry to tell that am writing a very honest review about @Vodafone Netz ausfall? for such an experience!

Thanks a lot and have a good weekend!

Re: No internet

Jojo111 — Fri, 15 Feb 2019 16:37:45 GMT

Sorry @Haroun but I'm not an employee of Vodafone so I can't help you.

Re: No internet

Claudia — Mon, 18 Feb 2019 07:52:43 GMT

Hello Haroun,

first of all, this is no live chat. Depending on how many threads we need to answer it may take some time until we can reply. The reason why there is no Internet is that the installation didn't finish properly. This needs to be done by a technician. I made the task that is needed for that, so you should receive a call in the next days to make an appointment.

Kind regards,

Claudia