Thema "Re: Kündigung wegen Abreise" in Archiv_Kabel

Kündigung wegen Abreise

nec_009 — Tue, 29 Jan 2019 07:31:02 GMT

I am writing you to ask for clarifications regarding the cancellation of my Internet contract with you.

At the end of December 2018 I left Germany and prior to the departure I sent you a cancellation of my Internet contract through your office in Mall of Berlin togerther with my deregistration letter (die Abmeldung) and a few days later I sent you the modem.

So, now I am no longer using your service since I am not in Germany any more, however, this month I've found out that I am still being charged for the Internet. Why is it so? I expected the contract to be cancelled since I left Germany and just can't physically use your services.

I am looking forward to your reply!

With best regards,
Artem Nechay

Betreff: Kündigung wegen Abreise

lisa9865 — Tue, 29 Jan 2019 07:38:06 GMT

Hi Artem, what address did you send the router back? Best, Lisa

Re: Kündigung wegen Abreise

Billy — Tue, 29 Jan 2019 14:32:11 GMT

Hello nec_009,

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner) by private message. Please let me know here in the post when you have sent the message.

Regards Billy

Re: Kündigung wegen Abreise

nec_009 — Tue, 12 Feb 2019 11:32:40 GMT

Hello Billy,

I just sent you a private message with the requested details.

Thanks,

Artem

Betreff: Kündigung wegen Abreise

nec_009 — Tue, 12 Feb 2019 11:34:15 GMT

Hi,

I sent out the modem to the following address:

Vodafone Kabel Deutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Thanks,

Artem

Re: Kündigung wegen Abreise

Stephan — Wed, 13 Feb 2019 14:43:31 GMT

Hi nec_009,

thanks for your pm.

According to German law, in the event of a move, the contract is terminated prematurely with a notice period of three months. Since you moved to 28.12.2018, I have adjusted the cancellation of your contract to 28.03.2019.

Regards

Stephan

Re: Kündigung wegen Abreise

nec_009 — Wed, 13 Feb 2019 15:47:29 GMT

Hello Stephan,

Ok, thank you very much for the clarification!

With best regards,

Artem

Re: Kündigung wegen Abreise

Thomas — Fri, 15 Feb 2019 06:35:13 GMT

Hi Artem,

do you have any questions or can the post be closed?

Regards

Thomas

Re: Kündigung wegen Abreise

nec_009 — Sat, 16 Feb 2019 12:07:12 GMT

Hi Thomas,

No, I don't have any other questions. Thank you very much for your help and support! This post can be closed now.

With best regards,

Artem Nechay