Thema "Re: TV connection given forcefully" in Archiv_Kabel

TV connection given forcefully

Krishnaupandey — Thu, 31 Jan 2019 13:27:36 GMT

Hello,

I have a Vodafone WLAN connection from April 2018 under address xxx 93051 Regensburg, Germany. After which I changed my residence to xxx 93047 Regensburg, Germany on 1st September 2018. I have requested the transfer of my WLAN connection from Vodafone store (xxx 93047 Regensburg), the executive there I have a TV or not. In lack of knowledge, I agree with him for the connection as I required WLAN connection. I do not have a TV or phone connection at my address. Recently I got a bill for Giga TV, TV connection and HD Premium connection. After getting the bill, I went to another Vodafone store where the executive told me I do not need a TV connection at my address to use WLAN. TV connection and all other TV related services for me, I just need the WLAN service I had in my old contract.

Thank you for your understanding and cooperation.

Kind regards,

Krishna P.

User Number: xxx

Old User Number: xxx

Edit: Personal data deleted. Thread moved from DSL to Kabel.

Re: TV connection given forcefully

Thomas — Fri, 01 Feb 2019 09:06:00 GMT

Hi Krishnaupandey,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: TV connection given forcefully

Thomas — Mon, 04 Feb 2019 17:28:31 GMT

Hi Krishnaupandey,

the old contract is terminated. If you do not want to continue using the TV contract, we can cancel it at the regular end of the contract period.

Regards

Thomas

Re: TV connection given forcefully

Krishnaupandey — Tue, 12 Feb 2019 09:33:49 GMT

Hello Thomas,

The old contract was terminated as I have shifted to the new house and the Vodafone store made a new contract with the addition of TV contract saying that if I don't take TV connection then the internet cannot be given. I have never used the TV connection, and the contract is for 2 years like my internet contract. It will be huge amount for nothing for me. I request you to kindly terminate the TV contract now.

Thank you.

Re: TV connection given forcefully

Thomas — Tue, 12 Feb 2019 13:32:11 GMT

Hi Krishnaupandey,

i can understand you there. What I can't understand, why haven't you contacted us before? The hardware has also not yet been sent back. It is not so easy to terminate the contract.

Regards

Thomas

Re: TV connection given forcefully

Krishnaupandey — Tue, 12 Feb 2019 13:56:16 GMT

Hello Thomas,

It was said to me that I will not get any bill for 3-4 months as a Gift card for me. So I was never aware of these charges and never got any bill for the connection. For the hardware, I have received a Giga TV box which I have never connected but thought that it will be because I had to take the TV connection, also I could not totally understand what was written on the papers (due to language barrier) which came with the box so I had kept it as it was. When I received the first bill with details I immediately went to the shop and there I come to know the whole situation as I narrated you. I request you to please help me with this as being a student it will be too much expense for me. Thank you.

Re: TV connection given forcefully

Thomas — Wed, 13 Feb 2019 09:35:44 GMT

Hi Krishnaupandey,

which I can't understand either. Why did you cancel HD Premium at the end of the test months when you didn't want the contract? Something seems to be wrong. Please send me a private message with your e-mail address which you use to communicate with us. I saw a discrepancy.

Regards

Thomas

Re: TV connection given forcefully

Krishnaupandey — Thu, 14 Feb 2019 09:39:37 GMT

Hello Thomas,

That will be great if you could terminate the contract. Thank you so much for your help.

Regards,

Krishna

Re: TV connection given forcefully

Thomas — Thu, 14 Feb 2019 13:09:33 GMT

Hi Krishnaupandey,

the contract is terminated, then please send back the Giga TV Box. You will also get a confirmation that the contract has been terminated.

Regards

Thomas

Re: TV connection given forcefully

Krishnaupandey — Thu, 14 Feb 2019 13:17:58 GMT

Hello Thomas,

Thank you for your help. I'll post the Giga tv box. Thank you.

Regards,

Krishna Pandey

Betreff: TV connection given forcefully

Mimita — Thu, 14 Feb 2019 13:40:37 GMT

I have the same problem. It’s unfair what Vodafone is doing

Re: TV connection given forcefully

Thomas — Fri, 15 Feb 2019 07:36:11 GMT

Hi Krishnaupandey,

do you have any questions or can the post be closed?

Regards

Thomas

Re: TV connection given forcefully

Krishnaupandey — Fri, 15 Feb 2019 08:23:48 GMT

Hello Thomas,

My concern is resolved. Please close it. Thanks Again.