Thema "Re: Terminate cable contract" in Archiv_Kabel

Terminate cable contract

lisa9865 — Tue, 29 Jan 2019 09:04:55 GMT

Hello. My name is Lisa *** and I live in *** Berlin 12055 Germany. I would like to cancel my Vodafone cable internet contract for 01.02.2019 because I am moving to outside Germany. Vodafone customer service told me to solve this problem in the forum. My new address is *** . My customer number is *** . Where should I send the router back? I am leaving in 2 days so would like to sort it out before then. Thank you, Lisa

Edit: Deleted personal data

Re: Terminate cable contract

Billy — Tue, 29 Jan 2019 14:41:07 GMT

Hello lisa9865,

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner) by private message. Please let me know here in the post when you have sent the message.

Regards Billy

Re: Terminate cable contract

lisa9865 — Wed, 06 Feb 2019 14:09:07 GMT

Ich habe es gesendet! Danke!

Re: Terminate cable contract

Tina — Fri, 08 Feb 2019 07:58:55 GMT

Hallo lisa9865,

I took care of the cancellation. Even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date. Your contract ends on 2rd of may 2019. Send our hardware to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Best regards

Tina

Re: Terminate cable contract

lisa9865 — Fri, 08 Feb 2019 12:16:11 GMT

Hello, Vielen Dank für die Kündigung meines Vertrags. Ich habe den Router heute zurückgeschickt. MfG, Lisa

Re: Terminate cable contract

Grit — Sat, 09 Feb 2019 16:18:57 GMT

Hallo Lisa,

hast Du noch Fragen oder können wir den Beitrag schließen?

Grüße

Grit