Thema "Re: [English] Contract cancellation" in Archiv_Kabel

[English] Contract cancellation

katya82 — Fri, 11 Jan 2019 00:24:42 GMT

Hi,

I went to a Vodafone shop last November to let them know that I would like to finish my Vodafone contract by 31.03.2019. The attendant told me that it would not be a problem because I was informing more than 3 months in advance. However, I received a letter which states that my contract will finish until 01.08.2019. Furthermore, the reason why I want to end my contract by 31.03.2018 is because I will leave Germany by such a date.

Could you please explain me why did you provide me a different date to the one that I told you?

Regards,

Katya

Betreff: [English] Contract cancellation

reneromann — Fri, 11 Jan 2019 00:31:52 GMT

The 3 months begin the earliest with the date you leave Germany - even if you inform Vodafone before. That's the rule that has been given by law for premature cancellations of landline contracts if the new address cannot be served.

So if you move out of Germany on 31.03.2018, you'll have to provide a proof like the deregistration documents (provided by local authorities) and send them to Vodafone. On reception, Vodafone will switch your cancellation from a regular one (that's what you have received by now because you could not provide proof of movement) to a premature one and the contract will end on 30.06.2018 (3 months after 31.03.2018). You'll have to pay for these 3 months, even if you cannot use the contract any more.

Re: [English] Contract cancellation

Thomas — Fri, 11 Jan 2019 14:28:21 GMT

Hi katya82,

the answer from @reneromann is correct. We can adjust the date to the 3 months after the move. Send me your customer number, name, date of birth and address in a private message.

Then please reply again here in the post.

Regards

Thomas

Re: [English] Contract cancellation

katya82 — Tue, 29 Jan 2019 08:05:25 GMT

****

Edit. Please don't post your personal and customer data.

Re: [English] Contract cancellation

katya82 — Tue, 29 Jan 2019 08:05:53 GMT

****

Edit. Please don't post your personal and customer data.

Re: [English] Contract cancellation

DanielB1 — Tue, 29 Jan 2019 07:50:49 GMT

Pls remove your personal data immediatly, and provide it via pm to THOMAS

Re: [English] Contract cancellation

katya82 — Tue, 29 Jan 2019 11:10:47 GMT

Sorry for the misunderstood, seems that my personal info doesn't appear anymore in the thread, and I sent my personal info to Thomas in a private message. So what is next?

Re: [English] Contract cancellation

Norman — Thu, 31 Jan 2019 08:56:10 GMT

Hey Katya,

it's about DSL. Thomas has asked me to take over.

I've changed the cancellation date to 31.3.2019. You'll get a new confirmation asap.

Best regards,

Norman

Re: [English] Contract cancellation

EduardB — Thu, 31 Jan 2019 09:31:28 GMT

I am in the same situation, where do I send in writting the request with the deregistration (ABMELDUNG) ?

Regards,

Re: [English] Contract cancellation

Thomas — Fri, 01 Feb 2019 07:15:48 GMT

Hi EduardB,

please open your own post.

Regards

Thomas

Re: [English] Contract cancellation

katya82 — Mon, 04 Feb 2019 18:47:45 GMT

Dear Norman,

Thank you for your help and I will be waiting for the letter of cancellation. Where and when do I need to return the modem? Do I need to do something more or just return it?

Best

Re: [English] Contract cancellation

Jens-K — Tue, 05 Feb 2019 09:22:33 GMT

Hi katya82,

the modem has to be sent back within 2 weeks after the end of the contract.

You will find the address and all info in the confirmation letter.

Regards,

Jens